This topic has 9 replies, 4 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell
Hello teams!
1. The prices does not appears even already Logged in.
2. How can I adjust background color of Login to view price button in sidebar and in single product page.
Hello, Sam,
Thank you for reaching out to us with your concerns.
1/ Could you please confirm if you are utilizing server cache or a CDN? We kindly request that you clear all caches. If the issue persists, we would appreciate it if you could provide us with FTP access to further investigate the matter.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
2/ We would also be grateful if you could provide screenshots and URLs of the pages in question to help us better understand your request.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello team!
1) I deleted the cache and the issue still same. Please receive the login information in the private section.
2) Check the screen shot and inform me how can change the background color.
Hello, Sam,
1/ We can’t connect FTP using the credentials you provided.
Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
2/ Theme Options > Styling > Light buttons.
Best Regards,
8Theme’s Team
Please find it for your action
Hello, Sam,
We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/EvxfUQ6m7R9x . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.
Kind Regards,
8theme team
please use this one
Dear @Sam,
We are pleased to inform you that we have successfully configured the settings on your website. The updates have been verified from both a logged-in session and an incognito browser session. You can review the changes at the following links:
– Theme options: https://prnt.sc/G0VhG0Ix3ajw
– Logged In session: https://prnt.sc/gDUDhjDtWX2d
– Incognito session: https://prnt.sc/CNfjEXYoLTvz
Could you please take a moment to review these updates at your earliest convenience? If you encounter any issues or have any questions, do not hesitate to provide us with screenshots or further details of the challenges you are facing.
Thank you for your attention to this matter. We look forward to your feedback.
Best Regards,
Jack Richardson
The 8Theme Team
Dear Sam,
As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?
Click here to share your valuable perspective: https://themeforest.net/downloads
Your time and trust are highly appreciated!
Best Regards,
The 8Theme Team
The issue related to '‘Issue in Login to view the price’' has been successfully resolved, and the topic is now closed for further responses