Return to previous page

Patcher and Sales Booster not work Help-me for active all functions and all

This topic has 20 replies, 4 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

lycbr

Participant

May 24, 2024 at 21:42

Hello everyone, I can’t update the patcher, but I also can’t activate the sales booster. Could you solve it for me?

Please, contact administrator
for this information.

#396567 Copied Theme version: 9.3.10

19 Answers

Tony Rodriguez

Support staff

May 25, 2024 at 05:21

Hello, @lycbr,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#396576 Copied

lycbr

Participant

May 25, 2024 at 13:01

send access

Please contact administrator
for this information.

#396621 Copied

Tony Rodriguez

Support staff

May 25, 2024 at 13:27

Hello, @lycbr,

We are pleased to inform you that the issue you reported has been successfully resolved. All necessary patches have been applied, and the sales booster functionality is now operating correctly.

For your reference, please view the instructional video provided in the private content area of our website.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#396626 Copied

lycbr

Participant

May 25, 2024 at 15:20

It still doesn’t work here. Something is wrong

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#396639 Copied

Rose Tyler

Support staff

May 26, 2024 at 06:37

Hello, lycbr,

We appreciate your prompt response.

We’ve checked your site i****ie.com.br and here is a video – https://gyazo.com/62cc2aef698595c8f136df1425323dc9

Please clear cache and check one more time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#396675 Copied

lycbr

Participant

June 6, 2024 at 03:38

Hello everyone, I have a problem parsing Xstore. Does not load the panel. Through Debug I was able to see that there are PHP errors. Furthermore, Patcher 1 still doesn’t install!

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398336 Copied

Andrew Mitchell

Support staff

June 6, 2024 at 07:40

Hello, lycbr,

I hope this message finds you well. We kindly request that you provide us with FTP access to enable us to monitor the patch installation process step-by-step. Your cooperation in facilitating this access would be greatly appreciated and will help ensure the smooth completion of the installation.

Thank you for your attention to this matter.

Best Regards,

8Theme’s Team

#398377 Copied

lycbr

Participant

June 6, 2024 at 13:42

go…

Please contact administrator
for this information.

#398454 Copied

lycbr

Participant

June 6, 2024 at 13:44

visit: https://intimie.com.br/wp-admin/customize.php
the configuration doesn’t work

Please contact administrator
for this information.

#398457 Copied

Andrew Mitchell

Support staff

June 6, 2024 at 14:47

Hello, lycbr,

We are pleased to inform you that the errors previously reported have been successfully fixed. We kindly ask you to review the changes at your earliest convenience. Additionally, these fixes will be included in the upcoming theme update.

Thank you for your attention to this matter.

Best Regards,

8Theme’s Team

#398471 Copied

lycbr

Participant

June 6, 2024 at 15:23

Customization options. Does not load!

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398477 Copied

lycbr

Participant

June 6, 2024 at 15:34

This Error on customize option…Debug PHP error.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398478 Copied

lycbr

Participant

June 6, 2024 at 15:51

Look Image Patcher and Customizer Problem

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398481 Copied

lycbr

Participant

June 6, 2024 at 20:06

Uncaught SyntaxError: Invalid or unexpected token.
Failed to load resource: the server responded with a status of 404 ()

load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,wp-polyfill-inert,regenerator-runtime,wp-polyfill,wp-hooks,underscore,customize-base,wp-dom-ready&ver=6.5.4:2

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398512 Copied

Andrew Mitchell

Support staff

June 7, 2024 at 08:40

Hello,

Thank you for reaching out and providing details about the issue you are encountering with the general customization options section.

It appears that the problem is related to the fields that allow image uploads through the customizer. It seems that the WordPress customizer is not compatible with your current version of PHP. We recommend downgrading your PHP version to either 7.2 or 7.1 to resolve this issue.

If you need further assistance or have any other questions, please feel free to contact us.

Best Regards,
8Theme’s Team

#398579 Copied

lycbr

Participant

June 7, 2024 at 16:30

Problem continue…

Please contact administrator
for this information.

#398681 Copied

Andrew Mitchell

Support staff

June 7, 2024 at 17:44

Hello, lycbr,

We are pleased to inform you that we have addressed the issue. Kindly verify the resolution at your earliest convenience.

Best Regards,

8Theme’s Team

#398692 Copied

lycbr

Participant

June 7, 2024 at 19:05

That’s great news, I just checked here! THANK YOU VERY MUCH!!!
What was the problem?

Please contact administrator
for this information.

#398698 Copied

Andrew Mitchell

Support staff

June 10, 2024 at 13:39

Hello, lycbr,

Regarding the patcher, we identified that the problem stemmed from the significant distance between our servers, which hindered some patch files from downloading properly. To address this, we have extended the server response time during the installation of patches to ensure a smoother update process.

As for the customizer, the issue was related to the PHP version being used. We have successfully resolved this by downgrading the PHP version and clearing the caches.

We apologize for any inconvenience these issues may have caused and appreciate your understanding as we continue to improve our services.

Best Regards,
The 8Theme Team

#398939 Copied
Tagged: active woocommerce features, boost sales woocommerce, sales booster activation, woocommerce function activation, woocommerce themes help, wordpress patcher issues, wordpress theme troubleshooting
Viewing 20 results - 1 through 20 (of 20 total)