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Sales booster feature settings popup cannot be opened

This topic has 4 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

Jamall

Participant

May 25, 2024 at 08:38

Hi, I’ve already applied the Patcher and cleared my cache.. still not working

#396597 Copied Theme version: 9.3.10

3 Answers

Tony Rodriguez

Support staff

May 25, 2024 at 09:02

Hello, @Jamall,

Thank you for contacting us and for using XStore.

To enhance our understanding and address the issue you are experiencing more effectively, could you please provide a screenshot or a video of the problem? This will help us in diagnosing the issue accurately.

Furthermore, we would appreciate if you could provide the URL and temporary access to the wp-admin of your website. This will allow us to examine your settings closely and offer a more tailored solution. Please follow the steps below to facilitate this process:

1. Create a new user account in your WordPress dashboard by navigating to Users > Add New, and assign an administrator role to this account. For guidance, please refer to this image: [http://prntscr.com/s3rc9m](http://prntscr.com/s3rc9m).
2. Provide the username and password for the newly created account in the Private Content area of our support forum. For guidance on this step, please see: [http://prntscr.com/s5mao7](http://prntscr.com/s5mao7).
3. You may use any email address for the new account; it does not need to be your personal email.

We strongly recommend that you take a complete backup of your site before proceeding with these steps.

Once you have completed these steps, please inform us so that we can promptly review your account information and assist you as soon as possible.

Thank you for your cooperation.

Kind Regards,
The 8theme Team

#396599 Copied

Jamall

Participant

May 25, 2024 at 10:14

Hi all details in private content area

Please contact administrator
for this information.

#396608 Copied

Tony Rodriguez

Support staff

May 25, 2024 at 11:36

Hello, @Jamall,

I hope this message finds you well.

We have conducted a thorough review of the sales booster functionality on your website and are pleased to confirm that it is operating correctly. For your reference, we have recorded a video demonstrating the functionality, which you can view at your convenience in the private content area: https://streamable.com/jzymlo

Additionally, it appears that the issue you encountered may be related to cached data on your end. We kindly ask that you clear your browser’s cache and access the site using a freshly opened browser to see if this resolves the problem.

Should you need any further assistance or have additional questions, please do not hesitate to contact us. Our team is committed to providing you with the support you need.

Best regards,
The 8Theme Team

#396615 Copied
Tagged: best selling themes, ecommerce theme solutions, improve online sales, sales booster feature, settings popup issue, troubleshoot woocommerce, woocommerce themes
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