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Clicking on product images opens link in the same window, clicking back loads slowly

This topic has 13 replies, 2 voices, and was last updated 5 months ago ago by Luca Rossi

Safe Desires

Participant

May 29, 2024 at 02:04

Clicking on picture inside a product page should open a gallery tab/window, instead of changing the entire site to the picture’s URL. How do I make that change?

Please, contact administrator
for this information.

#397027 Copied Theme version: 9.3.10

12 Answers

Luca Rossi

Support staff

May 29, 2024 at 06:18

Hi @Safe Desires,

The lightbox gallery is working fine in the Single Product Builder Elementor.

We’ve checked in the frontend and could see there are many Javascript errors in the Console Log: https://prnt.sc/rqfxfB3tI2Pm

The JS error will prevent the lightbox gallery from loading.

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Best Regards,
8Theme’s Team

#397047 Copied

Safe Desires

Participant

May 30, 2024 at 06:51

Please see screenshare in private content area.

I disabled all unlisted plugins and it still doesn’t work. Oddly enough, it worked when I previewed the secondary theme option for XStore. Since I updated the theme, not even the preview version is working. While previewing, the mouse cursor now changes to a red crossed out circle when hovering over the image

Please contact administrator
for this information.

#397244 Copied

Luca Rossi

Support staff

May 30, 2024 at 08:22

Hi @Safe Desires,

We’ve checked again and the lightbox gallery is working fine:

https://www.awesomescreenshot.com/video/28162079?key=9eb1cd8c50a4e4c7d80db5b4a3334bb9

Could you please confirm?

Thank you!

#397269 Copied

Safe Desires

Participant

June 11, 2024 at 23:24

It only works when I switch themes. Screen-record is in Private Content Area. Does it matter which one of the two themes I use? What is the difference between the two theme versions?

Please contact administrator
for this information.

#399340 Copied

Safe Desires

Participant

June 12, 2024 at 00:21

It re-entered Global Custom CSS that your support team has previously entered and I lost because I restored the site to a prior version. Now the product slider is working even less correctly. Should some of the CSS code be removed again?

The slider shows only part of the pictures because it is zoomed in too much. The browser is set at 100% zoom.

Please contact administrator
for this information.

#399343 Copied
Luca Rossi

Support staff

June 12, 2024 at 04:22
Hi @Safe Desires,

To fix the height of lightbox image, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
.elementor-lightbox .elementor-lightbox-item {
    padding: 20px !important;
}
```
Hope it helps!
#399348 Copied
Safe Desires

Participant

June 12, 2024 at 05:49

I added the code, cleared my cache, but it’s still displaying incorrectly. Also, is there a way to hide the image file name in the lightbox?

#399355 Copied
Luca Rossi

Support staff

June 12, 2024 at 07:09
Hi @Safe Desires,

We’ve updated the custom CSS codes to this:
```
.elementor-lightbox .elementor-lightbox-item {
    padding: 20px !important;
}
.elementor-lightbox .elementor-lightbox-image {
		max-height: 90vh;
}
```
And also removed the file name of images.

https://prnt.sc/Bp0wR_dAE-x-

Could you please check again?

Thank you!
#399369 Copied
Safe Desires

Participant

June 20, 2024 at 03:15

Can you please check why the function of opening the lightbox is not working again? I don’t remember making any changes that could possibly have caused this.

#400575 Copied

Luca Rossi

Support staff

June 20, 2024 at 04:38

Hi @Safe Desires,

We’ve added a HOTFIX for you.

Could you please clear all the caches and check again?

Thank you!

#400579 Copied

Safe Desires

Participant

June 20, 2024 at 06:18

That worked. Thank you so much!

#400588 Copied

Luca Rossi

Support staff

June 20, 2024 at 06:20

If you need anything else, please let us know.

#400589 Copied
Tagged: click back functionality, product image link, same window opening, slow loading solution, wordpress woocommerce templates
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