Return to previous page

Checkout calculations not showing complete total

This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

HUSSTLE

Participant

May 30, 2024 at 01:57

Not sure why, but the cart “TOTAL” is correctly calculating all fees (product, shipping, taxes and credit card fee).

It appears it is collecting all fees, except for credit card fee.

Is this a theme issue or WooCommerce?

https://imgur.com/a/6wf8TVr

#397213 Copied Theme version: 9.3.8

3 Answers

Rose Tyler

Support staff

May 30, 2024 at 10:49

Hello,

Thank you for reaching out to us with your concern regarding the cart total calculation on your website.

Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

Best Regards,
8Theme’s Team

#397309 Copied

HUSSTLE

Participant

May 30, 2024 at 13:48

Please see private content area ..

Please contact administrator
for this information.

#397345 Copied

Rose Tyler

Support staff

May 30, 2024 at 13:53

Hello,

You answered that the situation is independent of the theme activated on your site, which means theme support can’t help you. We would recommend you contact the WooCommerce support.

Best Regards,
8Theme’s Team

#397346 Copied
Tagged: checkout calculations error, incomplete total display, woocommerce checkout issue, woocommerce solution, woocommerce total calculation, wordpress checkout fix, wordpress templates
Viewing 4 results - 1 through 4 (of 4 total)