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Need support (already contacted by email)

This topic has 6 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

Gand

Participant

May 30, 2024 at 08:34

Hello,

Private Content

Please, contact administrator
for this information.

#397273 Copied Theme version: 9.3.10 WooCommerce version: --

5 Answers

Jack Richardson

Support staff

May 30, 2024 at 12:50

Dear @Gand,

We hope this message finds you well. To address the issue of the footer not displaying on certain pages of your website, we kindly request FTP access. Please ensure the accuracy of the login credentials before submitting them in the “Private Content Area” to avoid delays in resolving the issue.

Regarding your inquiries:

1. **Custom Logos for Different Pages**: You can set up multiple headers with unique styles for different pages. Please refer to our tutorial for detailed guidance: [Custom Headers Tutorial] https://www.youtube.com/watch?v=BpeXfzNwkOc&ab_channel=8THEME.

2. **Contact Form Display Issue**: The absence of the contact form on your “Contact Us” page appears to be linked to the style settings specified in the element’s style attribute, visible here: [Style Settings] https://prnt.sc/wmZmNtv2Wi3x. This issue may be compounded by the same underlying problem affecting the footer display, possibly due to multiple scripts loading and affecting the plugin script responsible for form styling.

3. **WPBakery Page Builder Frontend Editor Errors**: We recommend initially testing with the default theme to determine if the issue is specifically related to the WPBakery Page Builder plugin.

Please note, general queries should be posted in the main discussion area, reserving the “Private Content Area” solely for sensitive information. This approach not only safeguards your data but also assists other customers who may have similar issues by providing them with accessible solutions.

Thank you for your cooperation. We look forward to resolving these issues promptly.

Best Regards,
Jack Richardson
The 8Theme Team

#397331 Copied

Gand

Participant

May 30, 2024 at 15:12

See private area

Please contact administrator
for this information.

#397367 Copied

Jack Richardson

Support staff

May 31, 2024 at 08:29

Hello @Gand,

Could you please, check now !
Changes were made in xstore/page.php file and will be included in next theme update !

Kind regards, Jack Richardson
The 8theme team

#397487 Copied

Gand

Participant

May 31, 2024 at 23:50

Everything seems to be working within normal parameters at this time. Thanks for fixing this issue.

#397582 Copied

Andrew Mitchell

Support staff

May 31, 2024 at 23:51

Dear Gand,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#397583 Copied
Tagged: assistance for best selling woocommerce, best selling woocommerce help, contacted woocommerce themes assistance, email contacted woocommerce help, email support woocommerce themes, need woocommerce themes support, woocommerce themes support
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