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FAQs disappearing on product page but come back with cache.

This topic has 8 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

jordan

Participant

June 1, 2024 at 17:11

Hi, my FAQ’s dropdown disappears multiple times per day and I have to clear the cache for them to come back. Can you look at this to see whats going on.

#397686 Copied Theme version: 9.3.7

7 Answers

Rose Tyler

Support staff

June 2, 2024 at 07:35

Hello, jordan,

Thank you for reaching out to us with your concern.

Could you kindly record a video, upload it to a file-sharing service, and share the URL with us here? We would appreciate your cooperation in this matter.

Also, provide correct wp-admin access, and we will check your settings.

Best Regards,
8Theme’s Team

#397722 Copied

jordan

Participant

June 2, 2024 at 16:14

I will do that.

#397787 Copied

Rose Tyler

Support staff

June 3, 2024 at 07:04

Hello, jordan,

Please feel free to take the time you need. We appreciate your cooperation.

Best Regards,
8Theme’s Team

#397822 Copied

jordan

Participant

June 16, 2024 at 14:43

I added it

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#400089 Copied

Rose Tyler

Support staff

June 16, 2024 at 15:29

Hello, jordan,

We can’t log in. Please check.

Best Regards,
8Theme’s Team

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jordan

Participant

June 16, 2024 at 16:36

Updated

Please contact administrator
for this information.

#400101 Copied

Rose Tyler

Support staff

June 16, 2024 at 17:22

Hello jordan,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#400105 Copied
Tagged: cache solution, cache-related problem, faqs disappearing, faqs reappearance, product page issues, woocommerce templates, wordpress troubleshooting
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