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Multiple issues with shop page can’t know why

This topic has 11 replies, 4 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: KareemRaheem
    Fareed Fares
    Participant
    June 1, 2024 at 18:51

    1. The images look very bad although I added them in high quality
    2. In elementor the product title shows the variation color name example pink at the end of the title, while the shop page only shows the main product title with no color at the end

    Please, contact administrator
    for this information.
    #397700 Copied Theme version: 9.3.11
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 10:18

    Hello, Fareed Fares,

    Thank you for reaching out to us with your concerns.

    1/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Appearance > Customize > WooCommerce > Product Images > Thumbnails width > set 346px http://prntscr.com/10pcw4z and regenerate thumbnails using plugin.

    2/ To better understand your request, could you please provide some screenshots? Additionally, we would appreciate it if you could provide temporary wp-admin access, which will enable us to review your settings directly.

    Best Regards,
    8Theme’s Team

    #397745 Copied
    Avatar: KareemRaheem
    Fareed Fares
    Participant
    June 2, 2024 at 10:24

    Access shared

    Please contact administrator
    for this information.
    #397749 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2024 at 12:52

    Hello,

    We are writing to seek further clarification on your recent request, as we found it slightly unclear. To better understand the issue, we kindly ask if you could provide us with screenshots.

    Attached is a screenshot from your Shop page for your reference: https://prnt.sc/XKlf5m1hF9o6

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best Regards,
    8Theme’s Team

    #397770 Copied
    Avatar: KareemRaheem
    Fareed Fares
    Participant
    June 2, 2024 at 20:14

    I don’t see the variation name on same page you sent screenshot from, attached image

    Files is visible for topic creator and
    support staff only.
    #397798 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 3, 2024 at 07:28

    Hello, Fareed Fares,

    Please provide FTP access and we will check the situation more deeply.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #397825 Copied
    Avatar: KareemRaheem
    Fareed Fares
    Participant
    June 6, 2024 at 13:15

    Hello I gave you Access to admin in private can you check and tell me how to control it to appear like this
    Heallocare link Card – Blue
    and how to hide it

    Please contact administrator
    for this information.
    #398440 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2024 at 13:34

    Hello, Fareed Fares,

    Please provide FTP access (wp-admin access we already have from you) and we will check the situation more deeply.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #398446 Copied
    Avatar: KareemRaheem
    Fareed Fares
    Participant
    June 6, 2024 at 14:31

    I’m not using FTP as It’s not provided in my host I guess

    #398468 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 7, 2024 at 08:37

    Dear @Fareed Fares,

    I hope this message finds you well. We have reviewed the product listings on your website and noticed that many items include the term ‘postfix’ in their names. You can view the specifics here: https://prnt.sc/7o03KJUatvaW.

    Should there be any discrepancies or if certain products have been incorrectly named, please provide us with the details of those specific items. Additionally, if you have not yet obtained FTP access, we recommend contacting your hosting provider to request this capability.

    It is important to note that without FTP access, we are unable to implement changes directly on the server files, as attempting modifications through the dashboard could potentially lead to critical errors on your website. Therefore, securing FTP access is crucial for making the necessary corrections safely.

    Thank you for your attention to this matter. We look forward to your prompt response to facilitate the required adjustments.

    Best regards,
    Jack Richardson
    8Theme’s Team

    #398578 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 7, 2024 at 11:54

    Dear Fareed Fares,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #398632 Copied

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