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Can’t use or shop on my website via mobile phone

This topic has 5 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Andrew Mitchell

itwebmaster

Participant

June 2, 2024 at 09:24

Hi, after successfully building my store, if i visit the website as a visitor from a mobile phone and try to shop or add cart, it doesn’t work or add cart. Please help me fix urgently.

Please let me know after fixing it and how you fixed it so that i can know how to do it in the future.

Hope to hear from you soon.

Thanks and Waiting

Donald

Please, contact administrator
for this information.

#397736 Copied Theme version: 9.3.11

4 Answers

Rose Tyler

Support staff

June 2, 2024 at 10:03

Hello,

Thank you for reaching out to us with your concern.

We’ve checked and a product can be added to the cart on your site from mobile.

To better assist you, could you please provide us with a video recording of the issue you are encountering? Additionally, kindly inform us of the browser you are using. You may upload the video to a file-sharing service and share the URL with us.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

#397742 Copied

itwebmaster

Participant

June 2, 2024 at 19:05

Hi, Please find the url for the video screenshot, when i visit website on my mobile and add cart, it doesn’t show on the mobile, but when i visit using my laptop, then login again with the same account, i see the products i selected on the mobile. Please help me check and fix. My admin login remains the same.

Please contact administrator
for this information.

#397796 Copied

Rose Tyler

Support staff

June 3, 2024 at 06:57

Hello,

We would like to clarify that adding an item to the cart and completing a purchase are distinct actions. To finalize a purchase, one must enter their details on the checkout page and confirm the purchase. Only then is the product considered bought.

For your convenience, we have updated the header using XStore Builders > Header via Elementor, and added a Cart element https://prnt.sc/nz0MAruwxtOP . Following this update, we have verified that products are now being added to the cart without any issues. Here is a screenshot for your reference: https://prnt.sc/mcAoKkTW8AMU

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#397820 Copied

Andrew Mitchell

Support staff

June 3, 2024 at 07:42

Dear itwebmaster,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#397828 Copied
Tagged: fix mobile shopping problems, improve mobile ecommerce experience, mobile shopping issues, optimize woocommerce for mobile, responsive woocommerce templates, woocommerce mobile compatibility, wordpress woocommerce troubleshooting
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The issue related to '‘Can’t use or shop on my website via mobile phone’' has been successfully resolved, and the topic is now closed for further responses

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