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Xstore theme – products not visible on mobiles

This topic has 9 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

mnpiracha

Participant

June 2, 2024 at 10:05

Hello
Need urgent support.
My products are not visible on the mobile.
http://www.richmansecret.com
please help

regards
naj

#397743 Copied Theme version: 9.3.11

8 Answers

Rose Tyler

Support staff

June 2, 2024 at 10:22

Hello, Mnpiracha,

Thank you for reaching out to us.

We have reviewed your site on a mobile device and can confirm that the products are indeed visible. We suggest ensuring that the issue is not related to the cache of your mobile browser. Please conduct tests across various browsers and devices to further diagnose the problem. Should the issue persist, kindly record a video demonstrating the problem, upload it to a file-sharing service, and share the URL with us.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best Regards,
8Theme’s Team

#397747 Copied

mnpiracha

Participant

June 2, 2024 at 11:24

Hi Rose.
Yes the first line of featured products are visible but below this there are products matrix for men and women separately showing 6 products each. these grids are not being shown on mobiles. I have used three different android mobiles and confirm they are not visible.

To check this maybe you can open the website on desktop/laptop and see the front page and then see the mobile frontpage to understand.

best regards
najeeb

#397756 Copied

Rose Tyler

Support staff

June 2, 2024 at 12:38

Hello, Mnpiracha,

We are grateful for your explanations. For future correspondence, could you please provide explanations accompanied by screenshots? This will enhance our understanding and facilitate more effective communication.

It looks like columns were hidden for some devices via settings. Please provide temporary wp-admin access and we will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#397767 Copied

mnpiracha

Participant

June 2, 2024 at 13:49

Greatful Rose.

sending the credentials

Regards
najeeb

Please contact administrator
for this information.

#397775 Copied

Rose Tyler

Support staff

June 2, 2024 at 16:11

Hello, Mnpiracha,

We appreciate your prompt response.

Here are examples of settings that you may edit to enable columns on mobile – https://prnt.sc/VCPyqXSFJPaG

Best Regards,
8Theme’s Team

#397786 Copied

mnpiracha

Participant

June 2, 2024 at 16:24

You are really great!

Thank you so much.

One last thing, can we show two products in a line rather than just one?
Please do help me in this matter as well.

Grateful
Najeeb

#397789 Copied

mnpiracha

Participant

June 2, 2024 at 16:35

Its done!

Thank you so much for your quick and super response and help!

Grateful as always.

Best Regards
najeeb

#397790 Copied

Andrew Mitchell

Support staff

June 2, 2024 at 16:36

Dear mnpiracha,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#397791 Copied
Tagged: ecommerce mobile issues, mobile visibility issue, product display problems, responsive theme solutions, woocommerce wordpress, wordpress theme fixes, xstore theme
Viewing 9 results - 1 through 9 (of 9 total)

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Xstore theme – products not visible on mobiles

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