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Getting error while trying to edit the theme

This topic has 8 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

vkara

Participant

June 2, 2024 at 11:13

Hello. I am currently building my site. Since yesterday I am getting this message when trying to edit the theme with Elementor “Error: JSON.parse: unexpected character at line 1 column 1 of the JSON data”. I can’t recall installing any plugin before that.

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#397755 Copied Theme version: 9.3.11

7 Answers

Rose Tyler

Support staff

June 2, 2024 at 12:11

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Do you have this problem when the parent theme is activated?

Best Regards,
8Theme’s Team

#397763 Copied

vkara

Participant

June 2, 2024 at 12:31

Thanks for the reply. Same story with the parent theme. Here’s screen with the active plugins atm

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support staff only.

#397766 Copied

Rose Tyler

Support staff

June 2, 2024 at 12:40

Hello,

We appreciate your prompt response.

Could you please check how it works with Storefront (default WooCommerce themes)?

Do you have fatal errors in WooCommerce > Status > Logs > today?

Best Regards,
8Theme’s Team

#397768 Copied

vkara

Participant

June 2, 2024 at 12:49

I’ve downloaded Storefront (didn’t have it installed by default?!), activated it and still got same error in the theme builder. I didn’t have logs from today. After Storefront 2 logs appeared.

Files is visible for topic creator and
support staff only.

#397769 Copied

Rose Tyler

Support staff

June 2, 2024 at 13:50

Hello,

Following the test you conducted, it has been confirmed that the issue with your website is not related to our theme. We recommend that you contact the support service for the Pro Elements plugin to address this matter.

Please click on the following link to view the relevant details: https://prnt.sc/7FhLzX1RMOw2

Best Regards,
8Theme’s Team

#397776 Copied

vkara

Participant

June 3, 2024 at 09:38

Hi,
I checked with Elementor team. Something happened on my end and I had to refresh mozilla and it loaded. Everything is fine now, thanks for your help!

#397845 Copied

Andrew Mitchell

Support staff

June 3, 2024 at 09:38

Dear vkara,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#397846 Copied
Tagged: edit woocommerce theme, fix wordpress templates, resolve woocommerce theme issues, solving woocommerce errors, troubleshoot wordpress templates, woocommerce theme error, wordpress theme solutions
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Getting error while trying to edit the theme

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