The new categories do not appear in the web search engine

This topic has 4 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: aconde
    aconde
    Participant
    June 3, 2024 at 09:30

    1. Category icons do not appear in the secondary menu.
    2. The new categories do not appear in the web search engine.

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 3, 2024 at 09:35

    Hello, Aconde,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    1/ Make sure these settings are selected – https://prnt.sc/ci_KdbWzWnon

    2/ Please add products to categories https://prnt.sc/S0HgoIKk5AML Not empty categories will be shown.

    Best Regards,
    8Theme’s Team

    Avatar: aconde
    aconde
    Participant
    June 3, 2024 at 09:41

    WP Access

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 3, 2024 at 11:11

    Dear aconde,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘The new categories do not appear in the web search engine’' has been successfully resolved, and the topic is now closed for further responses

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