Image Source Not Updating On Homepage Causing Errors

This topic has 3 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: bcbank
    bcbank
    Participant
    June 3, 2024 at 19:37

    The main background image on the homepage isn’t updating. It’s calling for a URL from our dev environment.

    Elementor

    No matter what we do it keeps calling for the old link
    Live

    It’s correctly listed in the css file
    css

    We’ve cleared cache on servers, cloudflare, and browsers, it does not help.

    Please help!

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 4, 2024 at 06:13

    Hello, @bcbank,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have observed that the background image for the home slider is already visible. For your reference, we have provided an image in the private content area of our correspondence.

    Additionally, it appears that the issue may be related to caching on your end. We kindly recommend that you clear your browser’s cache and access the site using a fresh browser session.

    We trust this information proves helpful to you. Should you require any further assistance or have additional queries, please feel free to reach out to us at your convenience.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 6, 2024 at 19:04

    Dear bcbank,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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