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Changes made to Main Header are not saving

This topic has 7 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

slw250@hotmail.com

Participant

June 4, 2024 at 18:55

We have change some styling on the main header it looks fine from the admin side but as soon as we saved it it revert back not showing the saved result on front end
we test it by clearing the cache and inactive all the plugin but it still doing the same thing
Would you please let us know if there is any fixes

Please check the screenshots in private content area
Thanks

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#398130 Copied Theme version: 9.2.5

6 Answers

Tony Rodriguez

Support staff

June 5, 2024 at 06:01

Hello, @slw250@hotmail.com,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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for this information.

#398168 Copied

slw250@hotmail.com

Participant

June 5, 2024 at 14:14

Please check the private content area for the login information
Please note, we are saving the changes to website but not showing up on frontend
thanks

Please contact administrator
for this information.

#398272 Copied

Tony Rodriguez

Support staff

June 6, 2024 at 05:56

Hello, @slw250@hotmail.com,

Thank you for providing the wp-admin login details.

Upon reviewing your website, we identified that the WP Rocket Cache Plugin was causing the issue you reported. We have temporarily deactivated the plugin, and We are pleased to inform you that the issue has been successfully resolved.

For your reference, please review the images provided in the private content area.

We hope this resolution meets your satisfaction. Should you require further assistance or have any additional questions, please feel free to contact us.

Best regards,
The 8Theme Team

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#398349 Copied

slw250@hotmail.com

Participant

June 6, 2024 at 09:21

Thank you for your help, We notice that the footer is not showing up correctly when using the mobile phone. it is not menu and when you change the orientation of the mobile phone it showing up the Menu
would you please correct it,
please see the images attached
thanks

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support staff only.

#398400 Copied

Tony Rodriguez

Support staff

June 6, 2024 at 13:53

Hello, @slw250@hotmail.com,

We are pleased to announce that the issue you reported has been successfully resolved. The solution involved adjustments to the settings in the mobile view of the footer static block.

For your reference, we have provided images in the private content area that illustrate the adjustments made.

Should you require further assistance or have any questions, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#398462 Copied

Andrew Mitchell

Support staff

June 6, 2024 at 16:09

Dear slw250@hotmail.com,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#398485 Copied
Tagged: main header changes, modify woocommerce headers, saving issues, troubleshoot woocommerce, woocommerce wordpress templates, wordpress templates fixes
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