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Images not uploading and grey lines appearing on published pages

This topic has 11 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Aaron

Participant

June 5, 2024 at 10:05

Hi

Does anyone have issues woth grey lines appearing on their pages once their website is live?

My website is http://www.lennonconsulting.co.uk and I am having issues with my images not appearing once they have been uploaded on my service pages and also faint grey lines appearing on my pages like a grid?

Can’t find any options to remove or correct the images….

#398203 Copied Theme version: 9.3.7

10 Answers

Rose Tyler

Support staff

June 5, 2024 at 10:15

Hello, Aaron,

Thank you for reaching out to us with your concerns.

1/ Do you mean these lines https://prnt.sc/UJHAl2yJkhAi ? Please go to Theme Options > Styling > Background Image > click on Remove.

2/ Please record a video of the issue with images, for a better understanding of your request.

Could you provide temporary wp-admin access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#398204 Copied

Aaron

Participant

June 5, 2024 at 10:20

Hi Rose,

Yes, those are the lines, thank you.

Please contact administrator
for this information.

#398205 Copied

Rose Tyler

Support staff

June 5, 2024 at 10:44

Hello, Aaron,

Please provide the correct wp-admin access – https://prnt.sc/bWMpEshof_hY , and a video of the problem (upload the video on any filesharing service and provide the URL here).

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398208 Copied

Aaron

Participant

June 5, 2024 at 10:59

I have created a new login for you

Please contact administrator
for this information.

#398211 Copied

Rose Tyler

Support staff

June 5, 2024 at 11:40

Hello, Aaron,

Please provide the correct wp-admin access – https://prnt.sc/cw1GAr8wlZaM

Best Regards,
8Theme’s Team

#398219 Copied

Aaron

Participant

June 5, 2024 at 12:04

Logins resent

Please contact administrator
for this information.

#398223 Copied

Aaron

Participant

June 5, 2024 at 12:27

The response sent privately

Please contact administrator
for this information.

#398231 Copied

Rose Tyler

Support staff

June 5, 2024 at 12:38

Hello,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398235 Copied

Aaron

Participant

June 5, 2024 at 12:49

Private response

Please contact administrator
for this information.

#398239 Copied

Rose Tyler

Support staff

June 5, 2024 at 13:08

Hello, Aaron,

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ and make sure that your profile has correct information about domains – https://www.8theme.com/account-user/?user_id=34311

“I am having issues with my images not appearing once they have been uploaded on my service pages” – We’ve uploaded an image to the Media library – https://lennonconsulting.co.uk/wp-admin/upload.php and it is visible – https://lennonconsulting.co.uk/wp-content/uploads/2024/06/payments.png

As you have not provided a video demonstrating the problem, we are finding it challenging to fully understand the issue. We kindly ask you to activate the Storefront theme and verify if the problem persists with the images. This will help determine whether the issue is related to our theme or possibly to your WordPress settings or any third-party plugins installed on your site.

We appreciate your cooperation and understanding in this matter. Should the problem continue irrespective of the theme activated, it would suggest that the issue may lie with your WordPress configuration or external plugins.

Thank you for your attention to these matters. We look forward to resolving these issues promptly.

Best Regards,
8Theme’s Team

#398247 Copied
Tagged: grey lines on pages, images not uploading, improve woocommerce functionality, resolve woocommerce issues, troubleshoot woocommerce themes, wordpress woocommerce themes
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