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Customer Login Page Not Working On XStore Theme

This topic has 10 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Luca Rossi

bcbank

Participant

June 6, 2024 at 19:22

When I register a customer account on our site it creates the account just fine, but when I try to login nothing happens. No login, no error message – the page just reloads.

I’ve added the links and login information to the private content area.

Please, contact administrator
for this information.

#398510 Copied Theme version: 9.3.11

9 Answers

Tony Rodriguez

Support staff

June 7, 2024 at 05:30

Hello, @bcbank,

Thank you for contacting us and for using XStore.

1/ Please test how it works when Storefront (default WooCommerce theme) is activated on the site. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

If the issue persists with the (Storefront) theme, We would recommend that you, Please contact WooCommerce plugin Support – https://wordpress.org/support/plugin/woocommerce/

Once the issue is resolved with the WooCommerce default theme – Storefront then It will auto work correctly with the XStore theme.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#398536 Copied

bcbank

Participant

June 7, 2024 at 23:29

It’s an issue with the template or theme because if I go to the WP admin login page it works fine.

Please contact administrator
for this information.

#398705 Copied

Luca Rossi

Support staff

June 9, 2024 at 04:38

Dear @bcbank,

We hope this message finds you well. Upon reviewing the console log, we have encountered numerous “429 Too Many Requests” errors. For your reference, please see the screenshot linked below:

– https://prnt.sc/2biqCLCs7vPB

We kindly request your assistance in contacting your hosting provider to address these issues. Additionally, we would appreciate your help in disabling the two features shown in the following screenshot:

– https://prnt.sc/j0s4Jp6Ex2eK

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
The 8Theme Team

#398772 Copied

bcbank

Participant

June 9, 2024 at 06:26

We’re being told by our hosting provider that

“Quite a large number of admin-ajax requests are coming from the xstore theme on your website”

This is prompting them to lock us out due to firewall issues.

Any suggestions?

#398783 Copied

Luca Rossi

Support staff

June 9, 2024 at 08:45

Dear @bcbank Team,

We are writing to request your assistance with whitelisting certain requests that are crucial for updating the Cart, Wishlist, and Compare features on our platform.

Could you kindly facilitate the process of whitelisting these requests at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#398804 Copied

bcbank

Participant

June 9, 2024 at 20:51

Can you please tell me what these requests are so we can get them whitelisted with our provider?

#398841 Copied

bcbank

Participant

June 9, 2024 at 23:20

We were able to get the domain whitelisted which fixed the 429 errors. However, it looks like the login issue is due to an issue with the template. See attached console log.

Please contact administrator
for this information.

#398846 Copied

bcbank

Participant

June 9, 2024 at 23:26

Console Log Attached

#398847 Copied

Luca Rossi

Support staff

June 10, 2024 at 07:13

Dear @bcbank,

We hope this message finds you well. We would like to inform you that we have switched to the 2024 theme and have also disabled the XStore Core plugin. Unfortunately, the issue still persists.

We recommend that you contact your hosting provider to discuss this matter further. It is possible that the problem may be related to PHP sessions or cookies.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#398868 Copied
Tagged: customer access error xstore, fix woocommerce login issues, troubleshoot xstore login page, woocommerce login problems, wordpress templates login failure, xstore theme login issues, xstore wordpress login solutions
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