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Woocommerce categories not appear in Filter product by categories widget

This topic has 8 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Falcon CK

Falcon CK

Participant

June 7, 2024 at 16:55

I’ve added many woocommerce product categories, and added the Filter product by categories widget, only appear one category, others is not showing, please advice.
Products is enabled
Categories is enabled
Others categories also assigned to products
Can’t find the reason not working.

#398682 Copied Theme version: 9.3.8

7 Answers

Rose Tyler

Support staff

June 7, 2024 at 17:14

Hello, Falcon CK,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#398687 Copied

Falcon CK

Participant

June 8, 2024 at 06:27

Sure, I’ve update the information.

Please contact administrator
for this information.

#398717 Copied

Rose Tyler

Support staff

June 8, 2024 at 07:19

Hello, Falcon CK,

We appreciate your prompt response.

Could you provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#398722 Copied

Falcon CK

Participant

June 8, 2024 at 07:22

Sure, please refer the private content area

Please contact administrator
for this information.

#398723 Copied

Falcon CK

Participant

June 9, 2024 at 15:57

Hi, I saw the category was appeared, thanks.

Please contact administrator
for this information.

#398825 Copied

Rose Tyler

Support staff

June 10, 2024 at 12:05

Hello, Falcon CK,

We apologize for the delay in responding to your inquiry.

It appears that the issue was related to a WooCommerce cache problem. This has been successfully resolved by navigating to WooCommerce > Status > Tools > clearing cache.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

#398917 Copied

Falcon CK

Participant

June 10, 2024 at 14:56

Alright, thank you so much.

Please contact administrator
for this information.

#398955 Copied
Tagged: categories widget, filter product, fix woocommerce issue, not appearing, troubleshoot woocommerce, woocommerce categories, wordpress woocommerce templates
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Woocommerce categories not appear in Filter product by categories widget

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