Woocommerce categories not appear in Filter product by categories widget

This topic has 8 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Falcon CK

  • Avatar: Falcon CK
    Falcon CK
    Participant
    June 7, 2024 at 16:55

    I’ve added many woocommerce product categories, and added the Filter product by categories widget, only appear one category, others is not showing, please advice.
    Products is enabled
    Categories is enabled
    Others categories also assigned to products
    Can’t find the reason not working.

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2024 at 17:14

    Hello, Falcon CK,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Falcon CK
    Falcon CK
    Participant
    June 8, 2024 at 06:27

    Sure, I’ve update the information.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2024 at 07:19

    Hello, Falcon CK,

    We appreciate your prompt response.

    Could you provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Falcon CK
    Falcon CK
    Participant
    June 8, 2024 at 07:22

    Sure, please refer the private content area

    Please contact administrator
    for this information.
    Avatar: Falcon CK
    Falcon CK
    Participant
    June 9, 2024 at 15:57

    Hi, I saw the category was appeared, thanks.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 10, 2024 at 12:05

    Hello, Falcon CK,

    We apologize for the delay in responding to your inquiry.

    It appears that the issue was related to a WooCommerce cache problem. This has been successfully resolved by navigating to WooCommerce > Status > Tools > clearing cache.

    Thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Falcon CK
    Falcon CK
    Participant
    June 10, 2024 at 14:56

    Alright, thank you so much.

    Please contact administrator
    for this information.
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The issue related to '‘Woocommerce categories not appear in Filter product by categories widget’' has been successfully resolved, and the topic is now closed for further responses

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