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Subject: Urgent: Issue with Vendor/Customer Login Process – Requires Immediate Fix

This topic has 4 replies, 2 voices, and was last updated 7 months, 4 weeks ago ago by Jack Richardson

RapidClick

Participant

June 10, 2024 at 18:23

Subject: Urgent: Issue with Vendor/Customer Login Process – Requires Immediate Fix

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#399126 Copied Theme version: 9.3.11

3 Answers

Jack Richardson

Support staff

June 11, 2024 at 07:19

Hello @RapidClick,

Thank you for reaching out to us with your concern regarding the vendor/customer login process. We understand the importance of this issue and are committed to resolving it promptly.

Could you please provide us with more details about the problem you are experiencing? Any specific error messages, screenshots or videos would be particularly helpful for our technical team to diagnose the issue accurately.

While trying to login from the off-canvas we have been successfully logged in without redirections on my-account page. Maybe you should share with us vendor’s access for testing ? Also, it is vital to admit that verifications/validations of login data for vendor is mostly related to the Multivendor plugin you are using so you should also read their docs. Anyway as a solution you can simply deactivate off-canvas for account so anyone who need to login/register can do that work directly on my-account page where all scripts are loaded due to needs of process.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to fix this as quickly as possible. Please feel free to reach out with any further information or questions you might have in the meantime.

Best Regards,
Jack Richardson
8Theme’s Team

#399173 Copied

RapidClick

Participant

June 11, 2024 at 14:27

Subject: Urgent: Issue with Vendor/Customer Login Process – Requires Immediate Fix

Please contact administrator
for this information.

#399268 Copied

Jack Richardson

Support staff

June 11, 2024 at 15:03

Dear @RapidClick,

I hope this message finds you in good health and spirits.

We have carefully reviewed the technical issues you reported and noticed that the problem arises specifically when the XStore theme is activated. Conversely, this issue does not occur with the default Storefront theme. Our investigation revealed that the checkbox options for Social Authorization in the XStore Control Panel were active, yet no APP ID and App Secret were configured. Consequently, we have reset these checkboxes as it appears you are not utilizing Facebook login on your website. You can view the changes here: https://prnt.sc/sGGfcybJCkiH.

Could you please verify if the redirection is now functioning correctly?

We value your cooperation and are committed to resolving this issue promptly.

Best regards,
Jack Richardson
The 8Theme Team

#399283 Copied
Tagged: customer login problem, immediate wordpress solution, urgent woocommerce fix, vendor login issue, woocommerce templates repair
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