Return to previous page

When i just open the website the carousel doesn’t appear right

This topic has 20 replies, 2 voices, and was last updated 4 months ago ago by Luca Rossi

Alpha111

Participant

June 11, 2024 at 02:16

When i just open the website the carousel doesn’t as intended check image (mobile) it takes like a moment to get fixed or it doesnt at all

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#399149 Copied Theme version: 9.3.11

19 Answers

Luca Rossi

Support staff

June 11, 2024 at 10:10

Dear @Alpha111,

We hope this message finds you well. We suspect that the loading issue you are experiencing may be due to the custom CSS codes implemented for the mobile version of your site. We kindly suggest removing these custom CSS codes temporarily to see if this resolves the issue.

Please let us know if the problem persists after making this adjustment.

Best Regards,
The 8Theme Team

#399215 Copied

Alpha111

Participant

June 11, 2024 at 14:24

i dont have css for mobile

Files is visible for topic creator and
support staff only.

#399267 Copied
Luca Rossi

Support staff

June 11, 2024 at 15:45
Hi @Alpha111,

This custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS has been removed already:
```
    .etheme-product-grid-item .etheme-product-grid-categories {
        min-height: 68px;
    }
```
https://prnt.sc/11dZAuLGCwg2

Could you pleas check again?

Thank you!
#399295 Copied
Alpha111

Participant

June 11, 2024 at 15:47

no i am still facing the issue

#399296 Copied

Luca Rossi

Support staff

June 11, 2024 at 16:16

Dear @Alpha111,

To better understand the issue you are experiencing, we kindly request that you provide us with a video recording that demonstrates the problem. This will enable us to offer more precise assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#399306 Copied

Alpha111

Participant

June 11, 2024 at 16:26

Sure check the file

Please contact administrator
for this information.

#399308 Copied

Alpha111

Participant

June 12, 2024 at 00:02

i am still facing the issue this time on desktop too it only get fixed when the slider auto moves

Files is visible for topic creator and
support staff only.

#399342 Copied
Luca Rossi

Support staff

June 12, 2024 at 05:26
Hi @Alpha111,

We’ve commented out this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS and the carousel is working fine again:
```
.etheme-product-grid-content {
     flex: 1;
    width: 100%;
    display: flex;
    flex-direction: column; 
}
```
Could you please check?

Thank you!
#399352 Copied
Alpha111

Participant

June 12, 2024 at 12:17

i am still facing the issue on mobile

#399433 Copied

Alpha111

Participant

June 12, 2024 at 12:19

in fact its still on desktop too

#399434 Copied

Luca Rossi

Support staff

June 12, 2024 at 14:53

Hi @Alpha111,

Please clear the cache and double check again.

We couldn’t reproduce this issue on our end:

– Mobile: https://www.awesomescreenshot.com/video/28573497?key=670fb9492fac38c6c9f1e2ba928cfda6
– Desktop: https://www.awesomescreenshot.com/video/28573525?key=6188d8a1da7313abbb141dc10ffa4b83

Thank you!

#399471 Copied

Alpha111

Participant

June 12, 2024 at 21:24

It doesnt work when i am logged out from admin

#399513 Copied

Luca Rossi

Support staff

June 13, 2024 at 05:09

Dear @Alpha111,

We suspect that the issue may be related to cache problems.

Could you kindly assist us by clearing or purging all cache systems on your website? After doing so, please recheck the functionality across different browsers and devices.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#399527 Copied

Alpha111

Participant

June 13, 2024 at 05:11

Yes i already cleared cache i even tried it with different laptop on a different wifi but still and it only happens before the carousel autoplays

#399528 Copied
Luca Rossi

Support staff

June 13, 2024 at 11:02
Hi @Alpha111,

This custom CSS code is causing the issue:
```
.etheme-product-grid-item {
    display: flex;
    flex-wrap: wrap;
    flex-direction: column;
    align-items: flex-start;
    align-content: flex-start;
}

.etheme-product-grid-content {
     flex: 1;
    width: 100%;
    display: flex;
    flex-direction: column; 
}
```
We’ve already commented out this. Please check again.

Thank you!
#399588 Copied
Alpha111

Participant

June 13, 2024 at 13:37

i dont need it ?

#399615 Copied

Luca Rossi

Support staff

June 13, 2024 at 14:30

Hi @Alpha111,

We’re not sure this custom CSS code were added by our staff or not.

Can you please double check your previous issues?

Thank you!

#399633 Copied

Alpha111

Participant

June 13, 2024 at 14:31

yeah the issue is fixed

#399636 Copied

Luca Rossi

Support staff

June 13, 2024 at 14:45

Glad to hear everything is working fine now!

If you need anything else, please let us know.

#399642 Copied
Tagged: carousel appearance problems, fix woocommerce carousel, website carousel issues, woocommerce carousel support, woocommerce wordpress themes, wordpress carousel solution, wordpress themes troubleshooting
Viewing 20 results - 1 through 20 (of 20 total)

The issue related to '‘When i just open the website the carousel doesn’t appear right’' has been successfully resolved, and the topic is now closed for further responses

When i just open the website the carousel doesn’t appear right

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection