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Cannot Change Floating Navigation Panel Settings or Deactivating It After Most Recent Update

This topic has 3 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez

Cusp

Participant

June 11, 2024 at 19:54

Hi There,

I have been having lots of problems with the floating navigation panel. First it started causing weird artifacts all over the webpage. Then, when I updated the theme to the most recent update, it fixed the artifacts but now doesn’t allow me to go into the panel settings. It also appears like I can’t access the other settings for the other Sales Booster tools. I have already cleared my cache after the update but that doesn’t appear to have worked. Please help. Thank you.

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for this information.

#399334 Copied Theme version: 9.3.12

2 Answers

Rose Tyler

Support staff

June 12, 2024 at 09:16

Hello, Cusp,

Thank you for reaching out and detailing the issues you are experiencing with the floating navigation panel and other Sales Booster tools. We apologize for the inconvenience this has caused.

To better assist you, could you kindly capture a video demonstrating the problem? We are currently unable to replicate the issue on your site – https://prnt.sc/kacJy6iUogi8

Additionally, we suggest clearing your browser’s cache as this may resolve the problem.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

#399401 Copied

Tony Rodriguez

Support staff

June 12, 2024 at 09:39

Hello, @Cusp,

We are pleased to inform you that the issue you reported has been successfully resolved. The LiteSpeed Cache Plugin has been deactivated, which has addressed the problem.

Furthermore, we have verified that the Floating Navigation Sales Booster is now functioning correctly. It appears that the issue was related to a cache problem on your site. We kindly request that you clear your browser’s cache and access the site using a fresh browser session to see the improvements.

For your reference, please review the images provided in the private content area.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#399403 Copied
Tagged: change panel settings, deactivate wordpress features, floating navigation panel, woocommerce theme problems, wordpress update issues, wordpress woocommerce updates
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