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Quantity Discounts Stopped Displaying after Changing Product Page Template

This topic has 10 replies, 3 voices, and was last updated 5 months ago ago by Rose Tyler

Leszek

Participant

June 14, 2024 at 08:43

1. After changing the template on the single product page, the quantity discount module stopped displaying.

2. The custom tabs widget appears but duplicates the description tab despite modifying the code in functions.php as instructed on your site.

Please, contact administrator
for this information.

#399742 Copied Theme version: 9.3.12

9 Answers

Tony Rodriguez

Support staff

June 14, 2024 at 11:28

Hello, @Leszek,

Thank you for your recent purchase of our theme and for reaching out to our support center.

1. A/ Upon reviewing the functionality of the Quantity Discount Sales Booster, we have confirmed that it operates correctly on our test sites. The issue appears to be isolated to your site. For reference, please review the image we have provided in the private content area: [https://paste.pics/edit/R68GF](https://paste.pics/edit/R68GF).

B/ We recommend disabling all third-party plugins that are not included with the XStore theme. A list of included plugins can be found here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling these plugins, please clear your browser’s cache and check the functionality again. It is possible that one of these additional plugins is causing the issue.

2/ Regarding your recent inquiry, we find the details provided a bit unclear. Could you please elaborate on your issue with additional details and include a screenshot with specific areas marked for better clarity?

Furthermore, to assist you more effectively, please provide your site’s WP Admin credentials in the private content area of this topic:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving these issues promptly.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#399774 Copied

Leszek

Participant

June 14, 2024 at 11:49

Hi,

1. The feature of discount price it is a must on t-shirt store.

I have used your single product tenplate because you offer that possobility.

Please contact administrator
for this information.

#399777 Copied

Tony Rodriguez

Support staff

June 14, 2024 at 13:06

Hello, @Leszek,

Upon reviewing your website, we have identified that the issue you are experiencing is related to the use of a third-party plugin for managing Product Types. Specifically, the conflict arises with the “Product with variant” type assigned to your T-Shirt products.

To address this, we have modified the Product Type for the affected item to “Simple Product.” As a result, the Quantity Discount is now displaying correctly. You can verify this change by visiting the following link: (https://projektowanie.aldrux.pl/product/damska-koszulka-comfort-stedman-kopia-2/).

We recommend reaching out to the support team of the third-party plugin for further assistance with configuring Product Types to avoid similar issues in the future.

Should you have any additional questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#399788 Copied

Leszek

Participant

June 14, 2024 at 13:20

Hi,

You have themes with product variants feature. It your temlate. If it can’t work together then it has no sense.

so I applay to refund my money

#399794 Copied

Rose Tyler

Support staff

June 14, 2024 at 14:36

Hello, @Leszek,

We have conducted another review of one of the variable products on your website and can confirm that the Quantity Discounts feature is functioning properly.

Please note that the Quantity Discounts are displayed when a product is eligible to be added to the cart. For variable products, it is necessary to select the variations. This selection can be made by the customer: https://prnt.sc/iyhDtmSdMH3j, or you in the product editor here: https://prnt.sc/nbvCk57kI50W > https://prnt.sc/KB7kWlsgd2iq

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#399809 Copied

Leszek

Participant

June 15, 2024 at 12:38

Hi,
Thank you, now it works as in demo shop. Unfortunatly it look s badly ant can’t be shown in this way.

So my question is – Could you change the module so it would work as in attached file.

You can do it to improve you theme, if not what would be the price for customazition?

Best regards
Leszek

#399968 Copied

Rose Tyler

Support staff

June 15, 2024 at 13:11

Hello, @Leszek,

What exactly is badly? Please describe the desired result in more detail, and provide some screenshots and URLs.

We do not see any file from you, please provide it one more time.

Best regards,
The 8Theme Team

#399974 Copied

Leszek

Participant

June 15, 2024 at 16:07

Sorry,
Now the picture is attached,
also here is the link: https://www.aldrux24.pl/koszulki/women-t-shirt/e190-women-thirt

The table dosen’t take mach area on product page, it is viseble for customers, show prices and it is easy for customer

Files is visible for topic creator and
support staff only.

#399993 Copied

Rose Tyler

Support staff

June 15, 2024 at 16:47

Hello, @Leszek,

We hope this message finds you well. We would like to inform you that the table you mentioned is not included in the default theme functionalities. To incorporate this feature, you may need to utilize an additional plugin that facilitates the generation and display of the table.

Alternatively, the table can be manually inserted if preferred, for example – https://prnt.sc/Bzu2t_1Ziazy https://www.w3schools.com/html/html_tables.asp

Should you have any suggestions for improvement to new theme versions, we warmly invite you to submit a detailed request on our task board at https://www.8theme.com/taskboard/. This will enable our technical team to efficiently review and address your concerns.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best regards,
The 8Theme Team

#399996 Copied
Tagged: display issues, product page template, quantity discounts, template change problems, woocommerce discounts, wordpress woocommerce themes
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