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Customers cannot enter credit card information.

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

AACoffee

Participant

June 14, 2024 at 23:32

Hello,

My customers are signaling again problems entering credit card information. This week only I had 6 customers emailing me about the issue.
Every one has the same issue, they cannot enter the credit card information. The fields where the credit card number needs to be entered in inactive.
Like I said I know about 6 but I have a feeling we lost much many more sales which is very bad.
Please let me know how can I address the issue.

#399890 Copied Theme version: 9.3.12

1 Answer

Tony Rodriguez

Support staff

June 15, 2024 at 07:21

Hello, @AACoffee,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We have completed a thorough review of your website and are pleased to inform you that we did not encounter any issues. Please be assured that we did not log into your site, and we confirmed that the functionality for entering credit card information is currently active.

For your reference, we have recorded a detailed video demonstrating our findings. You can view this video in the private content area provided.

We kindly suggest clearing all cache and checking the site again to see if the issue persists.

Should you require further assistance, please do not hesitate to reach out.We are here to help.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#399903 Copied
Tagged: credit card safety, customer information protection, reliable woocommerce themes, secure woocommerce themes, wordpress ecommerce solutions, wordpress online store safety
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