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Problem with displaying carousel output.

This topic has 6 replies, 4 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

IT-Spectrum

Participant

June 19, 2024 at 07:45

When working with the “Real Testimonials” plugin carousel, there is a problem that hasn’t happened on other sites with a different theme.
When opening the page in Elementor, it is displayed correctly
https://prnt.sc/EFfyF5sKPIu9

but when the page is saved, the whole layout of the carousel is destroyed. It looks the same on the page itself.
https://prnt.sc/gMTENZOR6Yaz

The problem is observed only with the carousel, and the list option works correctly: https://dev.avkstend.it-spectrum.com.ua/about/feedback/

Once again, the plugin works with other themes without problems. For example here: https://workandstaff.net/

Also, I see that there are a number of problems with swiper.min.js
https://prnt.sc/fRqPLQPTjlMk

#400401 Copied Theme version: 9.3.12

5 Answers

Rose Tyler

Support staff

June 19, 2024 at 10:07

Hello IT-Spectrum,

Thank you for reaching out to us with your query.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#400440 Copied

IT-Spectrum

Participant

June 26, 2024 at 08:54

Access granted.

Please contact administrator
for this information.

#401702 Copied

Jack Richardson

Support staff

June 26, 2024 at 10:28

Dear @IT-Spectrum,

We hope this message finds you well. We have recently made some updates to the file xstore/js/modules/swiper.min.js on our end. To ensure that these changes are reflected on your side, could you kindly clear your browser cache and verify the updates?

For your convenience, you can check the modifications via this link: https://prnt.sc/Yl5LqBoa8GRB

We appreciate your cooperation and look forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

#401746 Copied

IT-Spectrum

Participant

June 26, 2024 at 10:42

Ooh, yeah! It works. I checked it in different browsers.
Thank you very much!

#401749 Copied

Andrew Mitchell

Support staff

June 26, 2024 at 10:42

Dear IT-Spectrum,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#401750 Copied
Tagged: best selling, carousel output, display problem, e-commerce solutions, woocommerce themes, woocommerce troubleshooting, wordpress themes
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