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I can’t import demo content on cloudways

This topic has 27 replies, 3 voices, and was last updated 4 weeks ago ago by Rose Tyler

Seoboost

Participant

June 21, 2024 at 21:29

I can’t install the import demo. Low server.
But everything is like in the doc.
What is wrong?

Please, contact administrator
for this information.

#400897 Copied Theme version: 9.3.13

26 Answers

Tony Rodriguez

Support staff

June 22, 2024 at 05:32

Hello, @Seoboost,

Thank you so much for purchasing our theme and contacting our support center.

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

2/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/34-demo-content

We hope this helps.

3/ If the issue persist, please provide screenshot of the problem and your site wp-admin access in the private content area, so that we will check and help you.

Please let us know which demo you wish to import on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#400901 Copied

Seoboost

Participant

June 22, 2024 at 09:28

My system setting are like this, but it don’t work

Files is visible for topic creator and
support staff only.

#400936 Copied

Seoboost

Participant

June 22, 2024 at 09:38

see private content
i want these demo https://xstore.8theme.com/elementor2/furniture3/

Please contact administrator
for this information.

#400939 Copied

Tony Rodriguez

Support staff

June 22, 2024 at 10:10

Hello, @Seoboost,

Thank you for your response.

1/ Please deactivate all third-party plugins on your site except the required plugins (Elementor , Woocommerce, and Xstore core plugin).

2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

3/ Please downgrade Php version 8.2 to 8.0

4/ Should the issue continue to persist, we kindly request that you reset your site and inform us upon completion. This will enable us to attempt the demo import on your site effectively.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#400946 Copied

Seoboost

Participant

June 22, 2024 at 11:26

i’m getting this. I have install a new website, but the same. Never experienced this before.
init_builders

Failed to load resource: the server responded with a status of 400 ()

#400964 Copied

Tony Rodriguez

Support staff

June 22, 2024 at 11:46

Hello,

1/ Failed to load resource: the server responded with a status of 400 (), this error comes from server end not XStore theme.

To address this issue, Please read this article: https://www.hostinger.com/tutorials/how-to-fix-400-bad-request-error, and contact your service provider and ask them to fix it.

2/ We are unable to access your site, please provide valid/working wp-admin login details in the private content area, so that we can take a closer look at your settings and help you.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#400969 Copied

Seoboost

Participant

June 22, 2024 at 11:51

You can acces with the private login details.

Please contact administrator
for this information.

#400971 Copied

Seoboost

Participant

June 22, 2024 at 12:11

I contacted Cloudways, and they confirmed that there is nothing wrong with the server. I have the fastest server available, so that’s not the issue. Having created over 500 websites, I can confidently say that I am a professional in this field. I was impressed by the beautiful designs of your theme and wanted to use it to save time. However, it is currently proving to be time-consuming. While the plugin installs without issue using the plugin installer, the demo installer is not working at all.

#400974 Copied

Tony Rodriguez

Support staff

June 22, 2024 at 12:26

Hello, @Seoboost,

Thank you for your prompt response.

We apologize for any inconvenience caused, but we kindly request that you reset your website. This will enable us to proceed with importing a fresh new WordPress installation on your site.

For optimal results, we recommend performing the import on a clean WordPress installation. You can achieve this by utilizing the WordPress Database Reset plugin, available at [WordPress Database Reset Plugin](https://wordpress.org/plugins/wordpress-database-reset/). This tool will allow you to remove all existing content and set up a new installation.

Additionally, please provide your site’s control panel access in the private content area for us to proceed securely.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#400975 Copied

Seoboost

Participant

June 22, 2024 at 12:30

Do you seen the message before? I have did already a clean install. The same shit ;(
Will you fix it ore must a take other steps?

#400976 Copied

Tony Rodriguez

Support staff

June 22, 2024 at 13:07

Hello, @Seoboost,

Thank you for your response.

We are pleased to inform you that we have successfully imported the demo onto your site. To ensure optimal performance, we kindly request that you downgrade the PHP version from 8.2 to 8.0. Please review your site following this adjustment.

We hope this enhances your experience. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#400982 Copied

Seoboost

Participant

June 22, 2024 at 13:08

Have you done this with the importer or with file manager?

#400983 Copied

Tony Rodriguez

Support staff

June 22, 2024 at 13:16

Hello, @Seoboost,

We are pleased to inform you that we have successfully imported the demo through the XStore dashboard under the ‘Import Demos’ options.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#400986 Copied

Seoboost

Participant

June 22, 2024 at 13:18

Yes, but how do you fix it? So i can do it on my other site in the future.

#400988 Copied

Tony Rodriguez

Support staff

June 22, 2024 at 13:21

Hello, @Seoboost,

1/ We wish to inform you that we have deactivated all third-party plugins, with the exception of the necessary plugins, which include Elementor, WooCommerce, and XStore Core Plugin.

2/ Following this, we successfully imported the demo through the XStore dashboard via the ‘Import Demos’ option.

We trust this action will be beneficial. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#400991 Copied

Seoboost

Participant

September 7, 2024 at 11:53

i can’t still import the demo. Fix this issue.
i want to do itself.

#413446 Copied

Tony Rodriguez

Support staff

September 7, 2024 at 12:17

Hello, @Seoboost,

Thank you for your response.

We are currently experiencing difficulties accessing your website’s administrative panel. To assist you effectively, could you please provide valid wp-admin credentials? Kindly submit these details securely in the private content area.

Additionally, to better understand the specific issue you are encountering during the demo import, we would appreciate it if you could provide a screenshot of the problem.

Thank you for your cooperation and attention to this matter. We look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#413450 Copied

Seoboost

Participant

September 7, 2024 at 12:20

yes in private

Please contact administrator
for this information.

#413451 Copied

Seoboost

Participant

September 7, 2024 at 12:27

Like this demo

#413453 Copied

Tony Rodriguez

Support staff

September 7, 2024 at 12:30

Hello, @Seoboost,

Thank you for providing the wp-admin access.

1/ Please Check System Requirements:

We would recommend you use PHP 7.4 or 8.0 or 8.1.

For this please contact your service provider and ask them to fix it.

2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

3/ Afterward, Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#413454 Copied

Seoboost

Participant

September 7, 2024 at 12:38

That’s not the problem!
The problem is the buggy import software. You can install the plugin via the plugin installer, but it fails in the importer. Also all pages.

#413455 Copied

Tony Rodriguez

Support staff

September 7, 2024 at 13:26

Hello, @Seoboost,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site Cpanel access so that we will downgrade the Php version as 8.1 on your site and again import the demo on your site. Please let us know which demo site you want to import.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

#413457 Copied

Seoboost

Participant

September 7, 2024 at 14:36

Like i said before. That’s not the problem.
I try this all before. Nothing thats works. Your importer is crap.
The only thing in the past is do it manual. I want to help you to fix your importer app. I see a lot of customers have this problem.

#413466 Copied

Rose Tyler

Support staff

September 8, 2024 at 07:41

Hello, @Seoboost,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#413499 Copied

Seoboost

Participant

September 8, 2024 at 13:07

i have tested on 8.1 and its the same. I said this before and still not working. It’s the importer that not working. I see some flaws in the code.

#413536 Copied

Rose Tyler

Support staff

September 8, 2024 at 13:45

Hello, @Seoboost,

We appreciate your prompt response.

” I see some flaws in the code.” – please describe in more detail and provide examples.

We’ve imported https://xstore.8theme.com/elementor2/furniture3/ on your site and installed a child theme https://prnt.sc/jH7PzTH1OF3B . Please check the result.

Best Regards,
8Theme’s Team

#413543 Copied
Tagged: cloudways demo content issues, cloudways wordpress troubleshooting, importing demo content problems, woocommerce themes import issues, wordpress woocommerce themes
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