Return to previous page

Description tab is not open on mobile by default

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

Malileon

Participant

June 23, 2024 at 23:04

When I open the product in desktop is the default description open, this works. But if I go to the mobile version ist description tab inactive and not open. I need it open.

Files is visible for topic creator and
support staff only.

#401117 Copied Theme version: 9.3.13

3 Answers

Tony Rodriguez

Support staff

June 24, 2024 at 05:18

Hello, @Malileon,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#401128 Copied

Malileon

Participant

June 24, 2024 at 15:01

Here you are

Please contact administrator
for this information.

#401278 Copied

Tony Rodriguez

Support staff

June 25, 2024 at 07:44

Hello, @Malileon,

Thank you for your response.

1/ If you wish to have single-product tabs under the product image. You need to convert the sections to containers then add the single product tabs below product images: https://elementor.com/help/convert-existing-sections-to-containers/

2/ We have checked your site and found that you are using 2 single product tabs element on a single product page: https://prnt.sc/ClGBb_wQV3Bc

In this case, please remove the tabs on the mobile version and use the tabs on the desktop for mobile too.

Afterward, check back to your site after clearing the browser cache.

We hope this helps.Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#401408 Copied
Tagged: description tab issues, efficient woocommerce fixes, mobile default settings, optimized mobile display, woocommerce themes, wordpress theme solutions
Viewing 4 results - 1 through 4 (of 4 total)