Return to previous page

Can’t login after update theme - by Peter

This topic has 6 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

Peter

Participant

June 24, 2024 at 08:50

Hi,
I updated the template via the website and I cannot log in to the website.
I uploaded the entire last “xstore” folder via ftp, but it’s still the same.
There is an error as in the attachment.
Please help.

Please, contact administrator
for this information.

#401176 Copied Theme version: 9.2.4

5 Answers

Rose Tyler

Support staff

June 24, 2024 at 10:06

Hello Peter,

Thank you for reaching out to us with your query.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#401194 Copied

Peter

Participant

June 24, 2024 at 10:23

Hi,
I can’t give you access to the wp-admin panel because I can’t log in to it.
I will only give you ftp.

Please contact administrator
for this information.

#401201 Copied

Jack Richardson

Support staff

June 24, 2024 at 11:26

Dear @Peter,

We have successfully identified the source of the critical error affecting your website. It appears that certain files, which should not have been copied, were transferred to the child theme. Specifically, files from the framework folder were moved incorrectly (details and screenshot available here: [https://prnt.sc/nC0Vu5RqeiMX]).

As we have advised our customers previously, copying any files from the framework folder to the child theme is not recommended. Such actions can lead to operational issues, as these files are not designed to function within the child theme environment. If you need to modify functions from the framework folder, we suggest copying only the necessary function code into the child-theme/functions.php file. Please ensure modifications are made only if the function is wrapped with the specific condition shown here: [https://prnt.sc/YUklS8_tXR_A].

Please be aware that we are not responsible for any issues arising from custom modifications you implement within the child theme.

To resolve the current issue, we have renamed the xstore-child/framework folder, and as a result, your website has resumed normal operation (for reference, see screenshot: https://prnt.sc/Q20FefXzkCSo).

Also, we have already fixed the same issue on your other web-site -> https://www.8theme.com/topic/page-error-after-the-latest-xstore-core-update-urgent/#post-393493. Please, take a look and keep the fix in your mind so you could fix it by yourself with the instructions provided by our support team.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8Theme Team

#401215 Copied

Peter

Participant

June 24, 2024 at 11:35

Thank you for the information.
But I didn’t modify anything in the child theme.
Everything worked the same from the beginning.
I just updated the template and after that it happened.

#401220 Copied

Jack Richardson

Support staff

June 24, 2024 at 11:49

Dear @Peter,

I hope this message finds you well. I am writing to explain the issue you encountered with your theme setup.

Typically, modifications such as adding new functions or removing old ones are made directly in the parent theme files with each update. It appears that the root cause of the problem is related to the theme-functions.php file from the parent theme being copied to your child theme. Our developers recently added a new function to the theme-functions.php file in the parent theme. However, since this file was duplicated in your child theme, the parent version was overlooked, and consequently, the new function was not recognized. This discrepancy led to the fatal error you experienced, as the function was called in several other files of parent theme.

We have previously outlined the correct method for overriding parent theme functions in your child theme to avoid such issues. It seems that you might have replicated this setup across multiple websites by copying the child theme folder containing the modified theme-functions.php file.

To prevent further complications, we strongly recommend reviewing the theme configurations on all your websites to ensure they are set up correctly.

Should you require any further assistance or clarification, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#401223 Copied
Tagged: fix woocommerce login error, fixing woocommerce update issues, resolve wordpress update login, troubleshooting wordpress themes, updated theme login solution, woocommerce theme login problem, wordpress update issues
Viewing 6 results - 1 through 6 (of 6 total)