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Activation key not working after re installing wordpress

This topic has 12 replies, 3 voices, and was last updated 5 months ago ago by Andrew Mitchell

  • Avatar: Russell Rahman
    Russell Rahman
    Participant
    June 24, 2024 at 12:33

    There was an error. I don’t remember the error code. I erased everything to re-install wordpress. after that, the purchase code is not working.

    #401233 Copied Theme version: 15780546
    11 Answers
    Avatar: Russell Rahman
    Russell Rahman
    Participant
    June 24, 2024 at 12:42

    We are unable to connect to the 8Theme API to retrieve the list of versions.

    Files is visible for topic creator and
    support staff only.
    #401237 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 12:47

    Hello Russell Rahman,

    Thank you for reaching out to us with your query.

    To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #401240 Copied
    Avatar: Russell Rahman
    Russell Rahman
    Participant
    June 24, 2024 at 14:21

    hello,

    Please contact administrator
    for this information.
    #401269 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 14:34

    Hello Russell Rahman,

    We’ve checked your site http://e****.ca/ and the theme is activated there https://prnt.sc/K9pxKIkrV6L1 https://prnt.sc/SIGjey4DZKXq

    Could you please provide further details regarding the specific page and the nature of the issue you are encountering?

    Best Regards,
    8Theme’s Team

    #401272 Copied
    Avatar: Russell Rahman
    Russell Rahman
    Participant
    June 24, 2024 at 15:05

    Hello, the header section is missing.

    #401279 Copied
    Avatar: Russell Rahman
    Russell Rahman
    Participant
    June 24, 2024 at 15:09

    as you can see in the screenshot the header section is missing

    Files is visible for topic creator and
    support staff only.
    #401280 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 15:24

    Hello Russell Rahman,

    This is because the Pro Elements plugin was not installed on your site.

    We’ve activated this plugin for you.

    Best Regards,
    8Theme’s Team

    #401284 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:58

    Hello Russell Rahman,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #401321 Copied
    Avatar: Russell Rahman
    Russell Rahman
    Participant
    June 26, 2024 at 13:01

    No product were found error. please help

    Files is visible for topic creator and
    support staff only.
    #401790 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 13:43

    Hello Russell Rahman,

    Thank you for getting in touch with us.

    Please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Products are not visible because of their status https://prnt.sc/9Ou6OJusC0-n
    For example, we’ve published the New Chairs product https://prnt.sc/yFeBdxf2RVhi and it is visible on frontend now – https://prnt.sc/k-GbOUJ5yJYp

    Please publish more products and they will be visible on your Home page.

    Best Regards,
    8Theme’s Team

    #401803 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 26, 2024 at 13:55

    Dear Russell Rahman,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #401811 Copied

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