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Can’t remove the youtube video from the slider in the front page

This topic has 4 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

JZ

Participant

June 24, 2024 at 18:46

Hello,
It may be an easy task but we couldn’t solve it. We have uploaded the Green Energy demo. We have edited the slider that comes with the demo. But we couldn’t remove the popup in the front page which gives a youtube video of your theme. Please help us on this topic.
Thanks a lot

Please, contact administrator
for this information.

#401316 Copied Theme version: 9.3.12

3 Answers

Rose Tyler

Support staff

June 24, 2024 at 18:52

Hello,

Thank you for reaching out to us with your queries.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#401319 Copied

JZ

Participant

June 24, 2024 at 19:08

Hello
We have created an admin role.
Thanks

Please contact administrator
for this information.

#401323 Copied

Andrew Mitchell

Support staff

June 25, 2024 at 07:56

Hello, JZ,

Thank you for reaching out and for setting up the admin role.

We are pleased to inform you that we have addressed the issue you were experiencing. Please take a moment to verify that everything is functioning as expected. Additionally, we would like to remind you to clear your cache after each editing session on the slider to ensure optimal performance.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#401419 Copied
Tagged: front page customization, slider issues, troubleshooting woocommerce, wordpress video embedding, wordpress woocommerce templates, youtube video removal
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