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Product filter glitching when you try to toggle

This topic has 8 replies, 4 voices, and was last updated 4 months, 4 weeks ago ago by Andrew Mitchell

carliczyk

Participant

June 24, 2024 at 19:09

There seems to be a glitch when you try to open the “horizontal/sidebar” filter. When I click once, it opens and closes a few times, and sometimes when I try to click, nothing in the lists show.

I have attached a video for reference.

Files is visible for topic creator and
support staff only.

#401325 Copied Theme version: 9.3.13

7 Answers

Rose Tyler

Support staff

June 25, 2024 at 06:44

Hello Carlyliczyk,

Thank you for reaching out to us with your request.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#401376 Copied

carliczyk

Participant

June 25, 2024 at 06:54

Thanks, credentials are provided.

Please let me know if you need anything else

Please contact administrator
for this information.

#401380 Copied

Rose Tyler

Support staff

June 25, 2024 at 07:19

Hello Carlyliczyk,

Please provide the correct access – https://prnt.sc/ss7J9MRyLLXn https://prnt.sc/ht-_aP_e3zYd

Best Regards,
8Theme’s Team

#401395 Copied

carliczyk

Participant

June 25, 2024 at 07:28

Ok, credentials should be working now.

I was able to get into the FTP with the credentials provided, I attached a screenshot.

Files is visible for topic creator and
support staff only.

#401400 Copied

Jack Richardson

Support staff

June 25, 2024 at 09:37

Dear @carlyliczyk,

We hope this message finds you well. We would like to inform you that the issue you encountered with the toggle glitching on the Shop filters sidebar was due to the ‘Lazy Load’ option being active for the widgets in that area.

To resolve this, we have disabled the ‘Lazy Load’ option, as it appears unnecessary for your current setup and the widgets will be displayed at once. The widgets in question are displayed within the first visible viewport, and activating lazy loading was causing immediate triggering, which led to the glitch.

You can view the change here: https://prnt.sc/ofGRoZffT5ES

Please verify the functionality at your convenience after clearing the cache and let us know if the issue persists or if there is anything else we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team

#401467 Copied

carliczyk

Participant

June 25, 2024 at 17:11

Thank you so much! It works great now

#401582 Copied

Andrew Mitchell

Support staff

June 25, 2024 at 17:11

Dear carlyliczyk,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#401583 Copied
Tagged: ecommerce filter issue, product filter glitch, toggle error, woocommerce product filter, woocommerce troubleshooting, wordpress filter bug, wordpress woocommerce templates
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Product filter glitching when you try to toggle

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