See the logo of my store in the emails that the client receives, for example, orders.

This topic has 3 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: keengoo
    keengoo
    Participant
    June 26, 2024 at 04:20

    I have problems with the email templates, I add the logo, but when I place an order, for example, the logo that I added in the templates does not arrive in the email and the template changes color, I update the black one and it arrives purple.

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2024 at 06:57

    Hello keengoo,

    Thank you for reaching out to us with your queries.

    Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 28, 2024 at 03:03

    Dear keengoo,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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The issue related to '‘See the logo of my store in the emails that the client receives, for example, orders.’' has been successfully resolved, and the topic is now closed for further responses

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