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Header Ajax Search – problem displaying results and search error

This topic has 4 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Jack Richardson

IT-Spectrum

Participant

June 26, 2024 at 06:56

Doubling the search result
If only ONE item is found in the search result, it is displayed TWO times in the quick result
https://prnt.sc/3LZ5Jjk0WpKm

Searching for a product causes the site to crash
Attempting to do a full search results in a fatal error. For example, on the link
/?s=2020128&et_search=true&post_type=product

similarly
/?s=2020128&post_type=product
https://prnt.sc/zVQ1tHwslnQ8

Only the common search works
/?s=2020128

Please, contact administrator
for this information.

#401655 Copied Theme version: 9.3.12

3 Answers

Rose Tyler

Support staff

June 26, 2024 at 07:55

Hello IT-Spectrum,

Thank you for reaching out to us with your request.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#401682 Copied

IT-Spectrum

Participant

June 26, 2024 at 09:02

Access granted

Please contact administrator
for this information.

#401705 Copied

Jack Richardson

Support staff

June 26, 2024 at 12:38

Dear @IT-Spectrum,

We hope this message finds you well. We are writing to inform you of recent updates and solutions implemented on your website to enhance functionality and resolve existing issues. Also, the fix will be included in next theme updates.

1. **Duplication of Found Products**: We have successfully implemented a solution to prevent the duplication of found products on your website. The issue stemmed from some products having the SKU value included in their titles, which resulted in merged results when searching by titles and SKUs. You can view the implemented solution here: https://prnt.sc/r-kFlGo3AZRb.

2. **Fatal Error on Search Results Page**: We have identified that the fatal error on the search results page was caused by the third-party plugin “Custom Fonts.” The error logs can be accessed via WooCommerce -> Status -> Log. We have temporarily deactivated this plugin, which has resolved the issue and restored functionality to the search results page. You can see the current status here: https://prnt.sc/7aJBalosIGQG.

Please note that our support is limited to the projects directly handled by our team. Should you choose to continue using the “Custom Fonts” plugin, we recommend contacting the support team associated with that plugin for further assistance.

Thank you for your attention to these matters. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#401780 Copied
Tagged: displaying results, ecommerce solutions, header ajax search, problem solving, search error, woocommerce, wordpress templates
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