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Not fully loaded web site tablet/smartphone

This topic has 6 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

Anastasiia

Participant

June 26, 2024 at 16:47

The problem is the website is loading not fully like on a half maybe, for tablet and smartphon, could you check me out please. I will add some screenshots, i have asked before that those cards l are loading very slowly, so you turned on lazyloading, but on tablet and smartphone they are not loading at all, tablet version more terrible than smartphone.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#401887 Copied Theme version: 9.3.14

5 Answers

Rose Tyler

Support staff

June 26, 2024 at 17:17

Hello Anastasiia,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#401894 Copied

Anastasiia

Participant

June 26, 2024 at 18:56

Nothing changed

#401918 Copied

Anastasiia

Participant

June 26, 2024 at 19:10

and there is no special plugins, i have important plugin light speed cahche because server where is my hosting light speed based, so its necesarry i dont think it cause the problem

#401919 Copied

Rose Tyler

Support staff

June 26, 2024 at 20:54

Hello Anastasiia,

We have identified that the issue you are experiencing is related to the Light Speed plugin. This does not mean that you need to remove the plugin. Instead, we recommend locating the specific option within the plugin that is causing the problem. We advise you to contact the plugin’s support team for assistance in resolving this issue.

Best Regards,
8Theme’s Team

#401928 Copied

Andrew Mitchell

Support staff

July 18, 2024 at 17:26

Dear Anastasiia,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#405690 Copied
Tagged: fix woocommerce loading problems, mobile woocommerce site solutions, not fully loaded site, smartphone tablet website issues, troubleshoot wordpress site, wordpress woocommerce templates
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The issue related to '‘Not fully loaded web site tablet/smartphone’' has been successfully resolved, and the topic is now closed for further responses

Not fully loaded web site tablet/smartphone

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