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Shop page not displaying products after upgrading to 9.13.4

This topic has 4 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

Khoosham

Participant

June 27, 2024 at 09:01

Hello,

I have recently upgrade to xstore 9.3.14 and my shop page is not displaying anymore

Its displaying 1 line like this
https://prnt.sc/4kMe0c3x-kpR

In the elementor editor, it does display correctly
https://prnt.sc/fqOceAKcOU6-

I have disabled my LS Cache plugin but the problem still persists

Please, contact administrator
for this information.

#401987 Copied Theme version: 9.3.14

3 Answers

Rose Tyler

Support staff

June 27, 2024 at 09:18

Hello Khoosham,

Thank you for reaching out to us and for providing the details of the issue you are experiencing with your shop page.

1/ Please downgrade the PHP version to 8.1 or 8.2.

2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#401992 Copied

Khoosham

Participant

June 27, 2024 at 09:19

I managed to resolve it by clearing the woocommerce cache in the Xstore > System Status

#401994 Copied

Andrew Mitchell

Support staff

June 27, 2024 at 09:19

Dear Khoosham,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#401995 Copied
Tagged: 9.13.4 woocommerce problems, fix woocommerce shop page, product display troubleshooting, shop page display errors, woocommerce update issues, wordpress templates upgrade
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Shop page not displaying products after upgrading to 9.13.4

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