Return to previous page

Inconsistent Display Between PC and Mobile Views

This topic has 3 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: ahmed
    ahmed
    Participant
    June 28, 2024 at 20:06

    Hello XStore Support Team,

    I hope this message finds you well. I am encountering an issue with my XStore WordPress theme, specifically with the display of my online store on mobile devices compared to the PC view.

    Problem Description:

    The layout and design appear as expected on the PC.
    On mobile devices, the display is inconsistent, and certain elements do not render properly.
    Steps to Reproduce:

    Open my online store on a PC – everything appears fine.
    Open the same store on a mobile device – layout and design issues become apparent.
    Screenshots:

    PC View: ( the first image)
    Mobile View: ( the second image)
    I would greatly appreciate any guidance or troubleshooting steps to resolve this issue and ensure a consistent user experience across all devices.

    Thank you in advance for your support.

    Best regards,
    Ahmed

    Files is visible for topic creator and
    support staff only.
    #402279 Copied Theme version: 9.3.14
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 29, 2024 at 05:39

    Hello, @ahmed,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

    https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    We hope this helps.

    Best Regards,
    The 8Theme Team

    #402300 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 29, 2024 at 17:41

    Dear ahmed,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #402390 Copied

  • Tagged: , , , , ,

  • Viewing 3 results - 1 through 3 (of 3 total)

The issue related to '‘Inconsistent Display Between PC and Mobile Views’' has been successfully resolved, and the topic is now closed for further responses

8theme customization service

Helpful Topics

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
WooPress – Responsive Creative HTML5 Template
lazy-placeholder
Baby Shop – WordPress WooCommerce Theme
lazy-placeholder
Architecture Studio – WordPress WooCommerce Theme
lazy-placeholder
Pizza Store – WordPress WooCommerce Theme
lazy-placeholder
Underwear – WooCommerce Theme
lazy-placeholder
Poster – WooCommerce Theme
lazy-placeholder
Corporate – WordPress WooCommerce Theme
lazy-placeholder
Lifestyle Blog – WordPress WooCommerce Theme
lazy-placeholder
Plumbing Store – WordPress WooCommerce Theme
lazy-placeholder
Sport Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.