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Some xstore theme issue i cant fixed，please check

This topic has 7 replies, 4 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

markzz

Participant

June 29, 2024 at 05:19

Hello, I imported a style using xstore template. But now the following problems exist, please help me solve them.
1. There is a white space above the header that I cannot hide.
2. The background of the footer cannot be displayed. Even if I force it to black, it cannot be displayed normally.
3. The product details page, individual store pages, and some independent pages have the wrong breadcrumb navigation position at the top and the background is not displayed, and it cannot be forced to black.

Please, contact administrator
for this information.

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#402297 Copied Theme version: 9.3.14

6 Answers

Tony Rodriguez

Support staff

June 29, 2024 at 08:24

Hello, @markzz,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a thorough review of your website and would like to provide you with the following updates:

1. Upon inspection, we noticed that there is no white space above the header. For your reference, please view the image provided in the private content area.

2. We are pleased to inform you that the issue you reported has been successfully resolved by deactivating the LiteSpeed Cache Plugin. We recommend that you clear the cache from both the CDN and your browser, and access the site using a fresh browser session to ensure that the changes are properly reflected. For further details, images have been uploaded to the private content area.

3. Additionally, we kindly ask you to revisit your site after clearing your browser’s cache to observe the changes implemented. Relevant images have been uploaded to the private content area for your reference.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#402317 Copied

markzz

Participant

June 29, 2024 at 11:08

What if I want to use a caching plugin to speed up my website?

#402340 Copied

Tony Rodriguez

Support staff

June 29, 2024 at 11:31

Hello, @markzz,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Best Regards,
8Theme’s Team

#402344 Copied

markzz

Participant

June 29, 2024 at 12:12

I reinstalled the system without turning on the caching plug-in, and the previous problem reappeared. Please help to check

Please contact administrator
for this information.

#402350 Copied

Rose Tyler

Support staff

June 29, 2024 at 12:58

Hello, @markzz,

Thank you for getting in touch with us.

We are pleased to inform you that we have updated the background images for both the header and the footer on our platform. We kindly ask you to review the changes at your earliest convenience.

We’ve disabled the Motta Addons plugin, because this is a critical error on a single product page when the plugin is activated.

Should you require any further assistance or have additional feedback, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#402361 Copied

Andrew Mitchell

Support staff

July 3, 2024 at 04:17

Dear markzz,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#402821 Copied
Tagged: fix theme errors, technical support, theme issues, website troubleshooting, woocommerce, wordpress, xstore theme
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Some xstore theme issue i cant fixed，please check

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