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When i open wishlist page my account page is open

This topic has 60 replies, 4 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

nitin kumar

Participant

July 4, 2024 at 13:25

Hi team,

My wishlist page is not working, when i try to open wishlist.my account page is opening.

Kindly see the video for better understanding.

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support staff only.

#403105 Copied Theme version: 9.3.14

59 Answers

Rose Tyler

Support staff

July 4, 2024 at 13:31

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

#403107 Copied

nitin kumar

Participant

July 4, 2024 at 15:20

Hi team,

sharing the necessary credentials as you request.

Please contact administrator
for this information.

#403131 Copied

Rose Tyler

Support staff

July 4, 2024 at 15:47

Hello,

We appreciate your prompt response.

https://prnt.sc/EuLUynhJedCd
Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

#403136 Copied

nitin kumar

Participant

July 4, 2024 at 17:37

Hi team,

wishlist page working but on wishlish page unable to add product in cart.

pls see screenshot or check it yourself once

pls see my account page as well . in this section , on every option wishlist page showing

Files is visible for topic creator and
support staff only.

#403159 Copied

Rose Tyler

Support staff

July 4, 2024 at 20:34

Hello,

The product on your screenshot is variable, which means variations should be selected before adding to the cart. For example, select variations before adding to the wishlist https://prnt.sc/fsQ-lhrzbW3q > https://prnt.sc/e7lT2LvS1oN-

We’ve checked your account page and do nose see problems, please provide some screenshots for a better understanding.

Best Regards,
8Theme’s Team

#403168 Copied

nitin kumar

Participant

July 5, 2024 at 14:32

HiTeam,

Kindly see the video for understanding the issue.

no section of my account page working. after logout its show login and address and order section etc nothing working

Files is visible for topic creator and
support staff only.

#403272 Copied

Rose Tyler

Support staff

July 5, 2024 at 14:37

Hello,

Thank you for reaching out to us.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ and your hosting provider.

If you have an issue with the XStore theme only, please provide us with FTP access.

Best Regards,
8Theme’s Team

#403277 Copied

nitin kumar

Participant

July 5, 2024 at 19:46

sharing the required credentials kindly check and fixed as soon as possible

also request you pls check why so many problem happening ifyou find kindly fixed them too

also delete extra code that making website slow i am using it only ecommerce purpose

Please contact administrator
for this information.

#403309 Copied

Andrew Mitchell

Support staff

July 6, 2024 at 09:26

Hello,

We hope this message finds you well. Upon reviewing the situation, it appears that the issue persists even with the default theme. We kindly ask you to view the attached video, as it demonstrates that the problem is not related to the theme.
video: https://filetransfer.io/data-package/iaHWwYCs#link

For further assistance, we recommend contacting the support team of the WooCommerce plugin directly at: https://wordpress.org/support/plugin/woocommerce/. Additionally, reaching out to your hosting provider may provide further insights and potential solutions.

Best Regards,
8Theme’s Team

#403343 Copied

nitin kumar

Participant

July 6, 2024 at 17:38

Hello,
first i did not find any attached vedio with your reply.

as you mentioned in your msg , i try to findout the solution both of the parties,

but they are saying that there is no issue at our end.

pls noted that issue is with theme . why i am saying this.

i try to create a separate widget of element or and its working fine . no issue i faced ,

so either problem in theme or widget . pls checked once again

#403397 Copied

Rose Tyler

Support staff

July 7, 2024 at 10:40

Hello,

“i did not find any attached vedio with your reply.” – what do you see when opening the link we provided? The video is available at this link https://filetransfer.io/data-package/iaHWwYCs#link – https://prnt.sc/2zlFyopazB12 ( pls check once again ).

The video demonstrates that the issue occurring on your site is independent of the theme you are using. As the authors of the theme, we regret to inform you that we cannot be held responsible for this issue. Unfortunately, we are unable to provide assistance in this particular case.

If you have any other questions or concerns which is related to our theme, please do not hesitate to reach out to us.
Additionally, we have noticed that the temporary access credentials you provide often expire quickly. To ensure a more efficient process, please verify that the credentials are still active before requesting us to check issues on your site. Alternatively, consider extending the validity of these credentials or providing new ones each time to avoid any delays for both parties.

Best Regards,
8Theme’s Team

#403445 Copied

nitin kumar

Participant

July 8, 2024 at 15:29

Hi team,

i have extended the temporary login for wordpress so now you can check by the link i shared with you,

Regarding the issue for my account page. I changed the widget for this issue , i think elementor widget i am using for my account now right now.

and its working fine now after changing the widget.

i am sharing a screenshot pls see it .
i have two issue for mobile user/

1- the hower effect for mobile user not working as defined. i choose middle effect for mobile user but its showing right hand side .

2- sale icon showing on the image should be above or left corner and new icon showing below the sale icon . it must be shown on the right corner as lots of space are there for better visibility for customer.

if it necessary to shown on left corner the it place must place must be little bit shift left and above .

Pls note that if you able to fixed these issue in this thread then pls go ahead or if you want new separate topic for that pls let me know.

additionally, on hower effect customer shoud not redirect to product page . product should add in cart when they click on add to cart icon.

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support staff only.

#403651 Copied
Andrew Mitchell

Support staff

July 9, 2024 at 11:08
Hello,

I hope this message finds you well. I would like to inform you of the following updates and clarifications regarding the website customizations:

1) To address the hover effect issue on mobile devices, we have implemented the following custom CSS in Customizer -> Theme Custom CSS -> Global CSS.
```
/* Change mobile products */
[data-elementor-device-mode=mobile] .etheme-product-hover-mask3 footer {
		right: inherit!important;
    width: 100%!important;
    bottom: 50%!important;
    -webkit-transform: translateY(50%)!important;
    transform: translateY(50%)!important;
}
[data-elementor-device-mode=mobile] .etheme-product-hover-mask3 .footer-inner {
    width: auto!important;
    grid-auto-flow: row!important;
    --items-gap: 10px!important;
    --hover-item-border-radius: 100%!important;
}
```
2) Regarding the sale icon, could you please specify whether you need the position of the ‘sale’ and ‘new’ labels changed from the top left corner to the top right corner for both mobile devices and desktops? Additionally, should this adjustment be applied only on the shop page, or on the single product pages as well?

We look forward to your guidance on the matter to proceed accordingly.

Best Regards,
8Theme’s Team
#403785 Copied
nitin kumar

Participant

July 9, 2024 at 12:10

Hi team,

firstly thanks because hower effect space issue , working fine now,

secondly, position of the ‘sale’ and ‘new’ labels changed from the top left corner to the top right corner (only one lable, not both) either sale or new lable and i want it only for mobile user. not for the desktop user.

furthermore, this adjustment should be applied on shop page only.
We will happy if you give the option us for to change the sapce as and when we need accordingly.

#403807 Copied
Andrew Mitchell

Support staff

July 9, 2024 at 13:35
Hello,

We hope this message finds you well. We are pleased to inform you that we have implemented a new custom CSS to adjust the positioning of the sale label on the mobile version of the shop page.

CSS in Customizer -> Theme Custom CSS -> Mobile CSS.
```
/* Move new label to right corner */
.etheme-product-grid-image .sale-wrapper:nth-child(2){
		position: absolute;
    left: 55%;
    top: -26px;
}
```
Best Regards,
The 8Theme Team
#403827 Copied
nitin kumar

Participant

July 9, 2024 at 14:25

Hi team,

thanks for the fixed issue but place of lable is not as expected. there is no change of place still

i want the lable should shift little bit above and left corner.

you can shift the both lable as well in one side but should be the above left .

if possible pls share where you paste this code so that i can try self to change little bit more

#403842 Copied
Andrew Mitchell

Support staff

July 9, 2024 at 15:19
We have added a new code snippet to the Customizer -> Theme Custom CSS -> Mobile CSS. You can adjust the position by modifying the following styles:
```
left: 55%;
top: -26px;
```
Please look to attached files

Best Regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.
#403851 Copied
nitin kumar

Participant

July 9, 2024 at 16:22

Hi team

I dont want to use any extra plugin to customize the theme. if you can fixed the issue with any help of plugin then okey .

rest you can share that issue cant be solved .

but dont add extra plugin on website already have too many plugin and website speed 29 only in google page speed

#403865 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 16:56

Hello,

We hope this message finds you well. We would like to clarify that the Customizer is a default feature of WordPress. Additionally, the tabs labeled ‘Theme Custom CSS -> Mobile CSS’ and ‘Theme Custom CSS -> Global CSS’ are default functionalities of the XStore theme. Please note that no additional plugins have been used for these features.

Best Regards,
The 8Theme Team

#403875 Copied

nitin kumar

Participant

July 10, 2024 at 04:42

Hi team,

so sorry to write here . i had to write it on others topic.

pls noted that still place is not as to be.

pls have a look for attached screenshot in which you can see that what exactly i want.

i think so that is the right place for any label. kindly fixed accordingly

Files is visible for topic creator and
support staff only.

#403897 Copied

Andrew Mitchell

Support staff

July 10, 2024 at 16:31

Hello,

We regret to inform you that the mobile design you are interested in is not currently available in our theme collection. Should you wish to explore further customization options, we invite you to visit our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel

Thank you for your understanding.

Best Regards,
The 8Theme Team

#404089 Copied

nitin kumar

Participant

July 11, 2024 at 17:19

Okey no issue if not available right now but ensure to add in future update because that is very good place for mobile user.

secondly, pls fixed both lable in left place but should be in top left corner as much it can be.

plsss…………

#404271 Copied
Andrew Mitchell

Support staff

July 12, 2024 at 16:02
Hello,

Thank you for reaching out and sharing your suggestions with us.

We have made the changes to the labels as you requested. To implement these adjustments, we have added the necessary CSS to the following location in your theme settings: Customizer -> Theme Custom CSS -> Mobile CSS.
```
.etheme-product-grid-image .sale-wrapper:nth-child(2){
		position: absolute;
    left: 65%;
    top: -26px;
}
.etheme-product-grid-image .sale-wrapper:nth-child(1) {
        position:absolute;
        left: -10%;
        top: 0x
}
```
Best Regards,
The 8Theme Team
#404428 Copied
nitin kumar

Participant

July 12, 2024 at 19:36

Sorry to say but not working . kindly see the screenshot for the error.

right side label showing half.

i request to you replace both label left side but on top left corner

Files is visible for topic creator and
support staff only.

#404453 Copied

Andrew Mitchell

Support staff

July 13, 2024 at 11:24

Hello,

I hope this message has found you well. we have changed the position of the labels, can you check this issue as soon as possible?

Best regards,
The 8Theme’s Team

#404507 Copied

nitin kumar

Participant

July 13, 2024 at 21:11

Not working properly still.

pls check it once again by your end.

the credentials already has been shared with pls check

Files is visible for topic creator and
support staff only.

#404572 Copied

Andrew Mitchell

Support staff

July 14, 2024 at 12:28

Hello,

We hope this message finds you well. We are writing to inform you that we have implemented some updates. We kindly ask you to review these changes at your earliest convenience.

Best Regards,
8Theme’s Team

#404638 Copied

nitin kumar

Participant

July 16, 2024 at 06:14

HI Team,

I review the changes but still not working.

its option giving too much pain . pls fixed and so something relax able.

Please contact administrator
for this information.

#404949 Copied

Andrew Mitchell

Support staff

July 17, 2024 at 12:14

Hello,

I hope this message finds you well. We have aligned the labels as per the requirements and have attached the relevant files for your review. Could you please confirm if everything meets your expectations?

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#405373 Copied
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