Return to previous page

Remove the carousel anything sripe – HOW?

This topic has 6 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Star_IQ

Participant

July 6, 2024 at 12:11

1. I tryed to change visibility of the carousel anything in the wedget properties – it doesn’t do anything at all on the live website.
2. I Turned off the carousel anything from the Elementor plugin properties. But that black line is still there. How to remove it?

Files is visible for topic creator and
support staff only.

#403362 Copied Theme version: 9.3.14

5 Answers

Tony Rodriguez

Support staff

July 6, 2024 at 12:40

Hello, @Star_IQ,

Thank you for reaching out to us with your concern.

If you wish to remove black line on header top, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#403370 Copied

Star_IQ

Participant

July 6, 2024 at 12:57

Here you are. BTW, I already adjusted my review. Thanks for your help.

Please let me know how to fix this after you are done so that I could used this carousel if I would like to bring it back.

Please contact administrator
for this information.

#403376 Copied

Tony Rodriguez

Support staff

July 6, 2024 at 13:20

Hello, @Star_IQ,

We appreciate your cooperation in providing us with the wp-admin access. We are pleased to inform you that the issue has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have prepared a video tutorial to assist you further. You can find this video in the private content area for your reference.

We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#403380 Copied

Star_IQ

Participant

July 6, 2024 at 13:26

Thank you very much for the swift response. It’s not really nice workaroud for my taste, because it will require too many additional steps if I would like to bring this carousel back. But for the lack of anything better, it will do.

#403382 Copied

Andrew Mitchell

Support staff

July 6, 2024 at 13:26

Dear Star_IQ,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#403383 Copied
Tagged: carousel stripe removal guide, customize woocommerce templates, remove carousel stripe, woocommerce template modification, wordpress carousel solutions, wordpress woocommerce templates
Viewing 6 results - 1 through 6 (of 6 total)