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Ayuda con error en wordpress por plugin xstore core

This topic has 13 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Luca Rossi

  • Avatar: Maximiliano
    Maximiliano
    Participant
    July 6, 2024 at 22:51

    Tengo un problema con el plugin de xstore core, me da error en la web. Como puedo solucionar?

    Files is visible for topic creator and
    support staff only.
    #403402 Copied Theme version: 9.3.13
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2024 at 06:55

    Hello Maximiliano,

    Thank you for contacting us and for using XStore.

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Let us know the result.
    Also, provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #403409 Copied
    Avatar: Maximiliano
    Maximiliano
    Participant
    July 27, 2024 at 03:29

    Ok, i send the information in the private content area

    Please contact administrator
    for this information.
    #407211 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 28, 2024 at 08:26

    Hello Maximiliano,

    We appreciate your prompt response.

    Please provide correct wp-admin access ( we can’t log in right now https://gyazo.com/02c04b143ea883f7a16c22103c5155c9 ) , and FTP access.

    Kind Regards,
    8theme team

    #407329 Copied
    Avatar: Maximiliano
    Maximiliano
    Participant
    July 30, 2024 at 19:28

    Okay there it is the info you asked…

    Please contact administrator
    for this information.
    #407946 Copied
    Avatar: Maximiliano
    Maximiliano
    Participant
    July 30, 2024 at 19:38

    Just to explain a little what the problem is, updating the xstore core plugin triggers a fatal error on the website. Currently the website is restored to the day before updating.

    #407949 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2024 at 08:48

    Dear @Maximiliano,

    We would like to update the XStore theme & XStore Core Plugin for you but the FTP account is incorrect: https://prnt.sc/FDAA9_VWsf5a

    Could you please double check? We tried both FTP and sFTP.

    Thank you!

    #408030 Copied
    Avatar: Maximiliano
    Maximiliano
    Participant
    August 2, 2024 at 23:51

    Yea sure! Here it is:

    Please contact administrator
    for this information.
    #408582 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    August 3, 2024 at 07:37

    Dear Maximiliano,

    We hope this message finds you well. We are currently experiencing issues with our system and require further assistance. Could you please clarify what the FTP Host is? Additionally, it might be more efficient for us if you could provide access to the cPanel.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #408607 Copied
    Avatar: Maximiliano
    Maximiliano
    Participant
    August 3, 2024 at 20:37

    If you need anything else tell me, thanks Luca

    Please contact administrator
    for this information.
    #408670 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 06:50

    Dear Maximiliano,

    We are pleased to inform you that the XStore theme and XStore Core plugin have been successfully updated.

    Could you kindly verify the updates at your earliest convenience?

    Best regards,
    The 8Theme Team

    #408771 Copied
    Avatar: Maximiliano
    Maximiliano
    Participant
    August 7, 2024 at 02:23

    It seems that everything is fine, thank you very much

    #409158 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 04:51

    If you need anything else, please let us know.

    Best regards,
    The 8Theme Team

    #409164 Copied

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