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Creating a tag or brand and clicking on it results in a fatal error. I need help.

This topic has 6 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

Cataclyps

Participant

July 7, 2024 at 18:18

https://prnt.sc/2h990Fx_Xo7O

This is the error I get when using a brand or a tag. Genuinely no idea how to go about fixing it… Can you help me?

Please, contact administrator
for this information.

#403468 Copied Theme version: 9.3.14

5 Answers

Jack Richardson

Support staff

July 8, 2024 at 09:07

Dear @Cataclyps,

I hope this message finds you well. We regret to inform you that the admin access credentials you provided are incorrect. Consequently, we are unable to access the dashboard to investigate the issue.

Could you please verify the credentials and provide us with the correct access details at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

#403531 Copied

Cataclyps

Participant

July 8, 2024 at 10:17

No? The admin credentials I have given you are correct. I just tested them 5 times.

Are you by any chance copying the space in front of it?

I tried the credentials several times and they worked each time

#403556 Copied

Jack Richardson

Support staff

July 8, 2024 at 11:23

Dear @Cataclyps,

We have successfully accessed your website and are currently reviewing its contents. However, we are unable to locate the issue as depicted in the screenshot provided. Could you kindly share the specific URL where the issue is visible through a private message? This will assist us in addressing your concerns more efficiently.

Here is the screenshot for your reference: https://prnt.sc/hTk3T8pFl42Z

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

#403578 Copied

Cataclyps

Participant

July 8, 2024 at 11:41

No those are categories, not TAGS or BRANDS. Whenever I create a tag and associate it with a product and click on that tag it gives me that error.

Not Categories, but tags. https://prnt.sc/1uPgkUTu39pJ

Етикети – Tags | Марки – Brands

In my head it’s due to there not being any tags archive or so I think.
The issue occurs whenever I create a tag and associate with a product.

Here I create a tag called “audi” https://prnt.sc/ojEdNT2Fw4V9
Here I associate it with the product -> https://prnt.sc/gI5h3yauumZw
Here I click on the tag -> https://prnt.sc/aw9-WbN1CROR
Here is the result -> https://prnt.sc/2f_5P6no39Dr

MAybe it’s due no archive of ‘produkt-etiket’

I have no idea.

#403585 Copied

Jack Richardson

Support staff

July 8, 2024 at 15:45

Dear @Cataclyps,

Thank you for providing the detailed steps necessary to reproduce the issue. Your assistance greatly facilitated our troubleshooting process, allowing us to swiftly implement a solution.

We are pleased to inform you that the fix has been successfully applied to your website within the file path: et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php. Additionally, this resolution will be incorporated into the forthcoming update of our theme.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#403657 Copied
Tagged: brand tag creation, fatal error solutions, woocommerce error help, woocommerce tag error, wordpress brand error, wordpress troubleshooting, wordpress woocommerce themes
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