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Upon refresh my banner gets stuck in the left side and I don’t have an idea how to fix it.

This topic has 4 replies, 2 voices, and was last updated 2 months, 4 weeks ago ago by Tony Rodriguez

Cataclyps

Participant

July 8, 2024 at 20:38

For some reason it freezes like this : https://prnt.sc/4PeoM3jW6uyD
I tried changing the animation, clearing cache etc.. But to no avail, nothing has worked.

I don’t know how to fix this.. And since it’s an ecommerce store if it was only on PC I wouldn’t care at all, but it does th same shit on mobile and 90% of people buy thru phones… SO yeah.

I find it really annoying : https://prnt.sc/cgAJPAS-VMB0

Help…

Please, contact administrator
for this information.

#403688 Copied Theme version: 9.3.14

3 Answers

Tony Rodriguez

Support staff

July 9, 2024 at 06:51

Hello, @Cataclyps,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#403714 Copied

Cataclyps

Participant

July 9, 2024 at 08:00

This has been happening ever since I downloaded the demo. It’s not from WPRocket or any other caching plugin, plus I do need WProcket do make it bearable on mobile.

It has literally been happening ever since the demo was downloaded and I have no idea why. When the demo was downloaded and for like a week or 2 I didnt use any other plugins besides the theme.

So it’s not caching or cdn.

#403739 Copied

Tony Rodriguez

Support staff

July 9, 2024 at 08:53

Hello, @Cataclyps,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your cache and revisit your site to confirm that everything is functioning as expected.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#403751 Copied
Tagged: banner adjustment wordpress, banner positioning issues, banner stuck on refresh, fixing woocommerce banner, woocommerce template fixes, wordpress banner troubleshooting, wordpress woocommerce templates
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