Return to previous page

Unable to login after logging out from the dashboard

This topic has 6 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

Mohammed Abrar

Participant

July 10, 2024 at 08:09

We have created a demo user for testing but are unable to log in after logging out from the dashboard and not even showing any error.

Please, contact administrator
for this information.

#403929 Copied Theme version: 6.5.5

5 Answers

Rose Tyler

Support staff

July 10, 2024 at 09:29

Hello Mohammed Abrar,

Thank you for reaching out to us with your concern.

We kindly request that you log in as an administrator through the /wp-admin/ page and temporarily activate the Storefront (default WooCommerce theme). Please then verify the login functionality via the ‘My Account’ page. Should the issue persist regardless of the theme activated, we recommend reaching out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#403943 Copied

Mohammed Abrar

Participant

July 10, 2024 at 12:17

Hello,

Would you be able to guide me in steps as to how to activate the storefont?

#403989 Copied

Rose Tyler

Support staff

July 10, 2024 at 12:21

Hello Mohammed Abrar,

Please go to Dashboard > Themes > Install and activate the Storefront theme (it is free).

Best regards,
8Theme’s Team

#403992 Copied

Mohammed Abrar

Participant

July 11, 2024 at 06:15

Hello there,

When I activate the storefront theme, it affects the entire website. Is there another way to fix the problem with the my account page?

#404135 Copied

Rose Tyler

Support staff

July 11, 2024 at 09:14

Hello Mohammed Abrar,

We suggested activating an alternative theme to ascertain whether your current issue is unrelated to our theme. For further assistance, we recommend contacting WooCommerce support at: https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#404168 Copied
Tagged: best selling woocommerce login errors, dashboard logout problems woocommerce, fix woocommerce logout problems, troubleshooting woocommerce dashboard access, woocommerce themes login issues
Viewing 6 results - 1 through 6 (of 6 total)