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Error with Theme and Elementor (up to date versions)

This topic has 4 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Katria Lesser

Participant

July 10, 2024 at 20:17

I installed a brand new WordPress site, installed the theme, loaded one of the demo exampels as a subtheme, which imported the fake content. Then I just removed a couple widgets on the homepage; I have hardly made any changes. But immediately we see this error:
“Warning: Undefined array key 674 in /code/wp-content/plugins/elementor/includes/base/controls-stack.php on line 655 Warning: Undefined array key “” in /code/wp-content/plugins/elementor/includes/base/controls-stack.php on line 655″

The theme seems to not be compatible with the latest version of Elementor.

It seems this is related:
https://wordpress.org/support/topic/undefined-array-key-in-plugins-elementor-core-kits-manager-php-on-line-323/

Please, contact administrator
for this information.

#404107 Copied Theme version: 9.3.14

3 Answers

Jack Richardson

Support staff

July 11, 2024 at 07:21

Dear @Katria Lesser,

We regret to learn that you encountered difficulties during the installation of our theme. Please be assured that we are here to assist you in resolving any issues you may face.

From your mention of a similar query posted nearly a year ago on the official Elementor support forum, it appears that the issue might stem from the Elementor plugin’s code rather than our theme as a customer that wrote a topic is not registered on our forum that means he does not use our theme but any other theme or plugin where the warning appears. Have you had the opportunity to try any of the solutions suggested in that discussion? Additionally, are you using the latest versions of all plugins and the theme itself?

We have had a few customers with similar issues who resolved them by either downgrading their PHP version or disabling debug mode, which is generally acceptable on live websites. You can find more details on this solution at the following link: https://www.8theme.com/topic/warning-undefined-array-key-706-notice-function-elementorcontrols/#post-403586.

Furthermore, we noticed that you have not provided us with WP admin access to your website. Granting us access would enable us to investigate and pinpoint the exact cause of the PHP warning you are experiencing.

We look forward to your response and are eager to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#404152 Copied

Katria Lesser

Participant

July 12, 2024 at 16:34

Yes, I already have done the steps in the previously mentioned ticket – I disabled the theme and it is fine, re-enable the theme and it has the error.

Per the suggestion of disabling plugins, I literally just installed wordpress and enabled your theme and demo. The only plugins added are what was added by your demo. I have literally not added any plugins or anything besides what i said – I installed your theme and enabled your demo. I have not added anything myself, this is the very initial test with your product and the site was just a plain wordpress installation before trying your product. Please help with the error; I’d like to try to use this product.

I wasn’t aware how to provide you with admin access to the website; this is my very first encounter with your team. I have done so now in the private content area.

Please contact administrator
for this information.

#404434 Copied

Rose Tyler

Support staff

July 12, 2024 at 16:43

Dear @Katria Lesser,

We are currently unable to access your Dashboard and kindly request that you assign the administrator role to the user you created for us.

Also, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#404437 Copied
Tagged: elementor theme errors, theme compatibility problems, troubleshooting woocommerce, up-to-date versions, woocommerce wordpress themes, wordpress ecommerce solutions, wordpress elementor issues
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