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Xstore core conflicts with Elementor after update

This topic has 15 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: Liza
    Liza
    Participant
    July 12, 2024 at 04:37

    After update I’ve got few errors:
    1. Elementor isn’t loading.
    2. Mini-cart error.
    3. Breadcrumbs error.
    Video attached. Woocommerce fatal error log attached.

    Please, contact administrator
    for this information.
    #404289 Copied Theme version: 9.3.15
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2024 at 07:20

    Hello Liza,

    Thank you for reaching out to us with your query.

    Please provide temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #404311 Copied
    Avatar: Liza
    Liza
    Participant
    July 12, 2024 at 15:15

    Attached.

    Please contact administrator
    for this information.
    #404412 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2024 at 15:23

    Hello Liza,

    – We are currently experiencing difficulties accessing your website and were wondering if there might be any IP restrictions or other settings preventing us from doing so.

    – We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    – Could you please check if there are any errors recorded in WooCommerce under Status > Logs > Fatal Error File, specifically the file with the most recent date?

    Best Regards,
    8Theme’s Team

    #404416 Copied
    Avatar: Liza
    Liza
    Participant
    July 12, 2024 at 16:45

    Which difficulties? Why can’t you access it?

    I’ve checked logs for fatal errors – the very same that I’ve originally attached but from today.

    #404438 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 12, 2024 at 16:55

    Hello Liza,

    1. Please provide FTP access, after that, we will be able to check the problem more deeply.
    2. Solved via Elementor plugin settings – https://prnt.sc/t1vMcDnJKTw4
    3. To remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php:
    add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

    Best Regards,
    8Theme’s Team

    #404442 Copied
    Avatar: Liza
    Liza
    Participant
    July 12, 2024 at 17:22

    FTP settings added

    Please contact administrator
    for this information.
    #404444 Copied
    Avatar: Liza
    Liza
    Participant
    July 12, 2024 at 18:31

    The code you’ve provided – didn’t work.

    #404451 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2024 at 07:18

    Hello Liza,

    We appreciate your prompt response.

    Please change the code to:
    add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

    Additionally, our specialist is currently unable to access your site. Could you please whitelist the IP address provided in the Private Content area?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #404717 Copied
    Avatar: Liza
    Liza
    Participant
    July 15, 2024 at 07:36

    What is an error that presents on accessing from your IP?

    #404723 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2024 at 08:23

    Hello Liza,

    Just cannot load the yourwebsite.com/wp-admin/ page as it just keeps the infinite loading.
    Also, the FTP was correctly connected but we noticed that you didn’t add the code in your child-theme/functions.php and also we cannot save the changes with next errors:

    Command: PASV
Answer: 227 Entering Passive Mode (51,81,109,240,39,109).
Command: STOR functions.php
Answer: 553 Could not create file.
Error: A critical error occurred while transferring the file

    Please contact your hosting provider and ask for assistance.

    Best Regards,
    8Theme’s Team

    #404738 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2024 at 08:37

    Dear @Liza,

    We have successfully implemented the modifications you requested using the File Manager plugin on your website. Specifically, we have added the following code to remove the additional Shop breadcrumbs step as discussed:

    add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

    You can view the changes here: https://prnt.sc/89kLCsUswkRM.

    Please take a moment to review the update at your earliest convenience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #404744 Copied
    Avatar: Liza
    Liza
    Participant
    July 15, 2024 at 14:13

    Thank you. The most important issue is still there: Elementor is not loading

    #404837 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2024 at 14:30

    Hello @Liza,

    We have temporary disabled the ‘Site preloader’ option in your Theme Options (https://prnt.sc/bWEVmlLxy4xi). So, now it is possible to edit anything with Elementor builder -> https://prnt.sc/5zjihpPAO-8J.
    We will check the possible reasons of that option creates and try to fix it in next theme update !

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #404841 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 4, 2024 at 20:20

    Dear Liza,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #413074 Copied

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