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The 8theme filter widget is not working properly

This topic has 9 replies, 4 voices, and was last updated 4 months ago ago by Andrew Mitchell

Fernando

Participant

July 12, 2024 at 10:20

Hi there
The filter is not working properly in the product archives

https://dev.origencosmetics.360mkt.es/tienda/
https://dev.origencosmetics.360mkt.es/categoria/cosmetica
https://dev.origencosmetics.360mkt.es/categoria/tratamientos

When i select something the filter just show all items

Please, contact administrator
for this information.

#404351 Copied Theme version: 9.3.14

8 Answers

Rose Tyler

Support staff

July 12, 2024 at 12:08

Hello Fernando,

Thank you for reaching out to us.

We would like to advise you to utilize the “Archive Products” element within the Archive Product Builder and select “Edit Template,” rather than using the “Products Grid” element. The reason for this recommendation is that the “Products Grid” element only displays products and does not support filtering functionalities.

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#404369 Copied

Fernando

Participant

July 12, 2024 at 12:15

The problem is that i cant not filter the products in archive, it show every product. and i dont want that.

Files is visible for topic creator and
support staff only.

#404376 Copied

Rose Tyler

Support staff

July 12, 2024 at 12:39

Hello Fernando,

Have you replaced “Products Grid” element with “Archive Products” on all your achieve page templates? Please provide the URL of page where filters don’t work with Archive Products instead of Products Grid.

Best Regards,
8Theme’s Team

#404388 Copied

Fernando

Participant

July 12, 2024 at 13:03

with archive product the filter with atributes work, but i can not filter the products inside the archive products, if i want some specific products only in one category i cant do it with archive.

#404394 Copied

Rose Tyler

Support staff

July 12, 2024 at 14:20

Hello Fernando,

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

#404406 Copied

Fernando

Participant

July 12, 2024 at 15:05

The problem in archive is that i have two types of products, Cosmetic and treatments, if i use archive product for using the filter i cant separete them in categorys, and all products appears there.
There is not other way to use the archive and the filter? separating them in 2 types?

#404410 Copied

Jack Richardson

Support staff

July 12, 2024 at 15:38

Dear @Fernando,

I hope this message finds you well. I would like to inform you that our ‘Archive Products’ Elementor widget operates based on the query generated by the WooCommerce plugin. This implies that the display of products using our widget on your shop will remain consistent, even if you switch to a default theme such as Storefront, without utilizing our builder.

It appears that your inquiry pertains to functionalities typically handled by WooCommerce support. Therefore, I recommend that you direct your query to their support forum for more specialized assistance. Generally, the main Shop page is designed to display all products across all categories by default. Currently, it is not feasible to selectively disable some products on the main shop page using standard options, as implementing such a feature universally is quite complex. To our knowledge, you are the first to request this specific functionality.

To address your needs, you may consider the following options:
1. Submit a request to the WooCommerce plugin support at: https://wordpress.org/support/plugin/woocommerce/
2. Request additional customization through our service at: https://www.8theme.com/account/#etheme_customization_panel. Please note that such customizations fall outside our standard support scope.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#404421 Copied

Andrew Mitchell

Support staff

July 23, 2024 at 13:19

Dear Fernando,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#406538 Copied
Tagged: 8theme filter widget issues, 8theme widget troubleshooting, correcting woocommerce 8theme problems, woocommerce 8theme filter solution, wordpress woocommerce themes fix
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The 8theme filter widget is not working properly

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