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Unable to import demo with all its content also unable to edit header and footer land logo

This topic has 4 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

amna

Participant

July 12, 2024 at 20:26

i am facing problem into demo import demo is not working as unable to change logo

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#404456 Copied Theme version: 9.3.14

3 Answers

Tony Rodriguez

Support staff

July 13, 2024 at 06:10

Hello, @amna,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you deactivate all third-party plugins on your site, with the exception of those that are essential for its operation.

2/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset, and import the demo site again on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps.

If the issue persists, please reset your site and let us know which demo site you wish to import and provide your site wp-admin access in the private content area so that we can import the demo on your site and help you.

Best Regards,
The 8Theme Team

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amna

Participant

July 13, 2024 at 13:32

kindly check private message

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#404547 Copied

Tony Rodriguez

Support staff

July 13, 2024 at 13:45

Hello, @amna,

Thank you for providing the wp-admin login details for your website.

1/ Please read our theme documentation : https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ Upon review, we did not identify any issues with your site. To assist you further, could you please provide a screenshot of the problem, highlighting the specific area of concern? Additionally, we kindly request a detailed description of the issue or your desired outcome. This information will enable us to understand your needs better and provide the most effective solution.

Thank you for your cooperation.

2/ Additionally, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#404549 Copied
Tagged: editing header footer, import demo issues, logo customization problems, woocommerce troubleshooting, woocommerce wordpress templates
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