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Checkout payment issue it just refresh the page not redirect to payment gateway

This topic has 6 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

Kalpesh Prajapati

Participant

July 13, 2024 at 11:41

I have connected the razor pay payment gateway for my website while checkout, when I select the razor pay option and click to place an order it is not redirected to the payment page. it just refreshes the page. Please provide a solution as soon as possible!!!

#404508 Copied Theme version: 9.3.6

5 Answers

Rose Tyler

Support staff

July 14, 2024 at 06:47

Hello Kalpesh Prajapati,

Thank you for reaching out to us with your query.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

To assist you effectively, could you kindly provide temporary wp-admin, FTP access, and video of the problem? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404584 Copied

Kalpesh Prajapati

Participant

July 14, 2024 at 08:27

Hello Rose Tyler,
Thanks for your Quick Response!!

I have shared the FTP and WP-Admin access credentials in the Private Content area. Solve this Problem as soon as possible….

Please contact administrator
for this information.

#404606 Copied

Jack Richardson

Support staff

July 15, 2024 at 07:48

Dear @Kalpesh Prajapati,

Upon reviewing the version of the XStore theme currently implemented on your website, we have observed that it is not up-to-date (https://prnt.sc/fO4tU_0DtsS4). It is important to note that subsequent updates released after your current version may include fixes pertinent to the issue you have reported.

We kindly request that you update both the XStore theme and the XStore Core plugin to their latest versions. Following the update, please ensure to clear your website’s caches and verify if the issue persists.

Should the problem continue after you have completed these steps, please inform us so that we can further investigate the potential causes.

For your reference, you can view all the changelog details on the following page: https://xstore.8theme.com/update-history/

Thank you for your attention to this matter. We look forward to your confirmation that the updates have been completed.

Best Regards,
Jack Richardson
The 8Theme Team

#404729 Copied

Kalpesh Prajapati

Participant

July 15, 2024 at 09:50

Thanks, Jack Richardson!!
The problem has been Solved thankyou for your assistance.

#404761 Copied

Andrew Mitchell

Support staff

July 15, 2024 at 09:50

Dear Kalpesh Prajapati,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#404762 Copied
Tagged: fix woocommerce payment issue, payment gateway redirect problem, resolve checkout refresh error, troubleshoot woocommerce checkout, woocommerce checkout issue, wordpress payment refresh error, wordpress woocommerce payment solutions
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Checkout payment issue it just refresh the page not redirect to payment gateway

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