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[Question] Why on update the theme have to be updated twice

This topic has 4 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

joebuston

Participant

July 13, 2024 at 14:04

So every time there is update I have to update the theme twice in order to be updated and that is with every website. Why is it like that?

#404551 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 14, 2024 at 06:45

Hello joebuston,

We hope this message finds you well. Could you kindly record a video demonstrating the issue you have mentioned? For a better understanding, it is essential for us to see the actions you perform during the theme update process, the results you obtain, and the reasons you believe the update needs to be executed twice.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#404582 Copied

joebuston

Participant

July 14, 2024 at 10:40

I don’t have pending updates but this is always literary I have to update twice the theme in order to be updated, it’s with all websites who use xstore

#404623 Copied

Rose Tyler

Support staff

July 14, 2024 at 10:52

Hello joebuston,

We hope this message finds you well. We kindly request that you provide us with a video documenting your situation during the next update. It appears that your case may be unique, and a detailed review of the video will enable us to offer more precise guidance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#404624 Copied
Tagged: double updating woocommerce, ecommerce theme updates, theme update issues, troubleshooting wordpress, woocommerce templates, wordpress woocommerce
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