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Checkout order review sticky not working , and payment direction issue

This topic has 13 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

lyana

Participant

July 14, 2024 at 15:59

Hi team support ,

1- sticky Order Review in checkout page not working properly.( video attached in private content) white area when scrolling.

2- when there is only one payment method the radio button not showing , i want it to be shown. ( image attached )
3- the direction of payment method when there is only one payment method , the direction in ARABIC site must be RIGHT but it appears on left , same in ENGLISH site it appears right but should be LEFT. ( image attached)

4- There is a problem with serach :

A- When i search on ENGLISH SITE and results appear , and when i click on ” View All Results” it take me to the search result of Arabic site and says ” Sorry, there are no products that match your serach ” .

B- ” View All Results” in Search , the direction in Arabic site must be RTL ” Image attached in Private content area ”

THANKS

Please, contact administrator
for this information.

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support staff only.

#404674 Copied Theme version: 9.3.15

12 Answers

lyana

Participant

July 14, 2024 at 22:18

Image attached for this , i forgot it
B- ” View All Results” in Search , the direction in Arabic site must be RTL ” Image attached in Private content area ”

Please contact administrator
for this information.

#404697 Copied

Jack Richardson

Support staff

July 15, 2024 at 10:27

Dear @Lyana,

I hope this message finds you well. I am writing to inform you that we have successfully uploaded fixes for items 1 and 4 as per our previous discussions. However, we are currently unable to address the remaining issues due to the caching system implemented on your website.

Could you kindly deactivate the caching system temporarily, or provide us with detailed instructions on how to clear the cache? We have been unable to locate the relevant settings to proceed with this task.

Thank you for your attention to this matter. We look forward to your prompt response to facilitate our continued progress.

Best regards,
Jack Richardson
8Theme’s Team

#404774 Copied

lyana

Participant

July 15, 2024 at 10:39

Dear Jack ,

I am not using any cashe plugin
i deactivate Cloudflare cashe .

Note : There is an issue in home page woocommerce categories after your modifications

please check

#404783 Copied

Jack Richardson

Support staff

July 15, 2024 at 11:02

Dear @Lyana,

I hope this message finds you well. We have recently made specific modifications to the checkout page on your website and implemented changes to the search functionality in the header. However, it appears that some of these updates are not reflected on the live site. Additionally, we believe these changes have not caused the issue currently observed on your homepage concerning the categories.

For verification, we kindly ask you to review the following screenshot: https://prnt.sc/9knQ4HQ4jpNy. It clearly shows that we have integrated the default WooCommerce checkout page widget. Despite this, the live page continues to display the previous version, as seen here: https://prnt.sc/UfZmbnBt2UAa.

It seems likely that there is still some cached content being served via your CDN, which might be preventing the updates from appearing. We recommend clearing your CDN cache to ensure that all recent modifications are correctly displayed.

Thank you for your attention to this matter. Please do not hesitate to contact us should you need further assistance.

Best Regards,
Jack Richardson
8Theme’s Team

#404790 Copied

lyana

Participant

July 15, 2024 at 13:08

Dear Jack,

Thanks for your help ,

This Issue dosent solved .

B- ” View All Results” in Search , the direction in Arabic site must be RTL ” Image attached in Private content area ”

Please contact administrator
for this information.

#404815 Copied

Jack Richardson

Support staff

July 15, 2024 at 14:48

Dear @Lyana,

I hope this message finds you well.

We have successfully uploaded the updated files to your server, which can be viewed here: https://prnt.sc/7UjTX29cbMil. However, it appears that the frontend is still displaying the cached (old) version of the content.

For your reference, modifying the CSS directly on the website results in the following display: https://prnt.sc/KJEcW9mdIzuH. This is the intended outcome that should be visible following the updates from the newly uploaded CSS files.

Could you please double-check and clear the cache on the website to ensure that the updates are reflected accurately on the frontend?

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

#404845 Copied

lyana

Participant

July 15, 2024 at 15:02

Dear Jack ,

i cleared the cashe , and i checked but there is no update

i dont now why ?

#404853 Copied

Jack Richardson

Support staff

July 15, 2024 at 15:44

Hello @lyana,

We re-uploaded those files one more time, so, seems this time it worked 🙂
Result -> https://prnt.sc/7xnsMvaay5Yg
Could you please, check now ?

Kind regards,
Jack Richardson
The 8theme’s team

#404870 Copied

lyana

Participant

July 15, 2024 at 15:54

Dear Jack ,

Yes the problem solved , 🙂

I am very grateful for your cooperation.

Just last issue please ,

attribute in page produc in sticky card doents work properly. image attached
its not like your demo . could you please fix it

Thanks again

Files is visible for topic creator and
support staff only.

#404877 Copied

Jack Richardson

Support staff

July 15, 2024 at 16:16

Dear @Lyana,

I hope this message finds you well.

We have noticed that the layout display issue you are experiencing is due to the use of a third-party plugin, which introduces additional content with a custom structure. To enhance the appearance, we have implemented some custom CSS, which you can review at the following link: https://prnt.sc/OBd_VfGajMTq.

You can see the results of this update here: https://prnt.sc/3A3EF2P1dJti.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#404884 Copied

lyana

Participant

July 15, 2024 at 16:23

Dear Jack ,

Best Jack ever

Yes the problem solved , ?

I am very grateful for your cooperation.

Best Regards

#404886 Copied

Andrew Mitchell

Support staff

July 15, 2024 at 16:23

Dear lyana,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#404887 Copied
Tagged: checkout order issues, fix wordpress payment issue, payment direction problem, resolve woocommerce checkout problem, review sticky not working, woocommerce checkout troubleshooting, wordpress woocommerce templates
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Checkout order review sticky not working , and payment direction issue

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