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Some colors are not appearing in color variations

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Rodrigo Carlos

Participant

July 14, 2024 at 19:37

Hey guys,

In the color variations on the individual product page, some do not show their respective color. How to fix this?

Thanks!
Rodrigo Carlos

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support staff only.

#404695 Copied Theme version: 9.3.13

3 Answers

Tony Rodriguez

Support staff

July 15, 2024 at 05:57

Hello, @Rodrigo Carlos,

Thank you for contacting us and for using XStore.

1/ we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

We trust these resources will assist you in updating your site smoothly.

2/ To address your current issue, please follow these steps to update the product attributes in your WordPress dashboard:

1. Navigate to WP-Dashboard.
2. Select ‘Products’.
3. Click on ‘Attributes’.
4. Choose the item you wish to configure and click ‘Edit’.
5. Select ‘Color’ from the options available and click ‘Update’ to save the changes.

Additionally, we recommend watching the instructional video provided to ensure you follow the correct steps. We hope this resolves the issue you are experiencing. https://www.youtube.com/watch?v=LgzC4iK-j6A

Should the problem persist, we kindly ask that you create temporary wp-admin access and share the details with us via the private content area. This will enable us to review your settings thoroughly and provide more specific assistance.

For your security, please ensure that you take a complete backup of your site before making any changes.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#404706 Copied

Rodrigo Carlos

Participant

July 20, 2024 at 04:37

Consegui. Obrigado! 🙂

#405945 Copied

Andrew Mitchell

Support staff

July 20, 2024 at 04:38

Dear Rodrigo Carlos,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#405946 Copied
Tagged: best selling, color issues, color variations, ecommerce solutions, theme customization, web design, woocommerce themes
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