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After update Trending categories messed up!

This topic has 9 replies, 2 voices, and was last updated 4 months, 4 weeks ago ago by Rose Tyler

Aasim Pathan

Participant

July 15, 2024 at 10:39

Hi,

I just updated the XStore theme both the main one and the child one, the cache was also cleared. after the update when the home page loads the “Trending Categories” slider is not working correctly.

before the update it had 5-8 categories listed now only shows 1, it is extremely large and doesn’t slide to the next category using the arrows.

I’ve cleared my browser cache and also tried in Incognito mode

website: https://refurbco.in

Files is visible for topic creator and
support staff only.

#404782 Copied Theme version: 9.3.15

8 Answers

Rose Tyler

Support staff

July 15, 2024 at 10:58

Hello Aasim Pathan,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#404788 Copied

Aasim Pathan

Participant

July 15, 2024 at 11:16

here you go

Please contact administrator
for this information.

#404798 Copied

Aasim Pathan

Participant

July 15, 2024 at 11:58

seems to be resolved, elementor update issue. I downgraded back to the previous version and it seems to have fixed it.

#404801 Copied

Rose Tyler

Support staff

July 15, 2024 at 12:27

Hello Aasim Pathan,

Thank you for letting us know.

Best regards,
The 8Theme Team

#404807 Copied

Aasim Pathan

Participant

July 21, 2024 at 13:08

Hi

The issue is back again can you take a look and fix it please?

the issue only happens when using the slider in trending categories, if using the grid it is fine.

#406162 Copied

Rose Tyler

Support staff

July 21, 2024 at 14:05

Hello Aasim Pathan,

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#406169 Copied

Aasim Pathan

Participant

July 21, 2024 at 15:48

Thank you I will give it a try and let you know. Thanks

#406182 Copied

Rose Tyler

Support staff

July 21, 2024 at 16:11

Hello Aasim Pathan,

You’re welcome!

Best Regards,
8Theme’s Team

#406184 Copied
Tagged: trending categories problem, update errors woocommerce, woocommerce categories update, woocommerce update issues, wordpress templates troubleshooting, wordpress woocommerce fixes
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